Roundtables

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Unlocking Business Growth Through Digital Workflows

Digital workplace came into existence a couple of decades back and has changed human lives beyond recognition. In today’s business environment it is nearly impossible to run a growing business without any technological support especially if your focus is improving process efficiency. Staying ahead of the curve will seem daunting and this Roundtable discussion will [...]

Leveraging Customer Service as Competitive Advantage

With the globalization of the business world, competition is more fierce than ever before. Companies lose deals to competitors located half way around the world and are always looking for ways to win new business. One of the ways companies are looking to one-up their competition is by highlighting their excellent customer service. In fact, [...]

Leveraging Customer Service as Competitive Advantage

With the globalization of the business world, competition is more fierce than ever before. Companies lose deals to competitors located half way around the world and are always looking for ways to win new business. One of the ways companies are looking to one-up their competition is by highlighting their excellent customer service. In fact, [...]

Leveraging Customer Service as Competitive Advantage

With the globalization of the business world, competition is more fierce than ever before. Companies lose deals to competitors located half way around the world and are always looking for ways to win new business. One of the ways companies are looking to one-up their competition is by highlighting their excellent customer service. In fact, [...]

Towards Next level in predictive maintenance: Driving regulatory compliance and operational efficiency for the Chemical Industry

Overview: The production of chemical commodities is central to the world’s economy and is a fast-growing industry in India. As demand increases, reliability and sustainability increasingly become a must have versus a nice to have in order to keep production running at an optimal level. The pressure on production line employees and their work orders, [...]

Building platform resilience: Making sure your platform set up matches your business goals

2020 was the year which change the dynamics of global ecosystem. It has been a year of challenges, paradigm shifts, and rapid adaptability in the face of uncertainty. Covid 19 had walloped many industries in the last year, however streaming platforms or over-the-top (OTT) platforms on the other hand had remarkably enhanced the content consumption [...]

Do More with Less: Driving Business Continuity with Intelligent Automation

Today we are seeing a plethora of automation tools and techniques which have taken over the world in past few years. With the use of automation tools, we now can save a lot of time while performing operational work within a business. This will help us increase the productivity of our processes and in turn [...]

Customer Experience in the Post Covid World

Overview Customer experience has always been a way for companies to differentiate themselves. But COVID-19 has changed the rules of the game. The customer we now serve is self-isolating, prefers digital and contactless engagement channels, is more conscious about spend, and is likely to be making different lifestyle choices for some time. Designing customer experiences [...]

Customer Experience in the Post Covid World

Overview Customer experience has always been a way for companies to differentiate themselves. But COVID-19 has changed the rules of the game. The customer we now serve is self-isolating, prefers digital and contactless engagement channels, is more conscious about spend, and is likely to be making different lifestyle choices for some time. Designing customer experiences [...]

Customer Experience in the Post Covid World

Overview Customer experience has always been a way for companies to differentiate themselves. But COVID-19 has changed the rules of the game. The customer we now serve is self-isolating, prefers digital and contactless engagement channels, is more conscious about spend, and is likely to be making different lifestyle choices for some time. Designing customer experiences [...]

The future of Indian Pharmaceuticals in the Post-COVID Era

At the peak of the crisis, over-stretched healthcare organisations are battling to save lives and control infection rates, while also protecting their frontline staff. Less prominent is the seismic impact that COVID-19 is having on the regular day-to-day operations of the pharma industry. With so much time and resources being allocated to the pandemic, every [...]

Smart Utilities for today’s Digital India High-level conversations on the impact of technology on the Indian Utilities

Smart Utilities for today’s Digital India is a demand to keep up with the fast pace and fast moving market comforting today’s smart consumers and their smart lifestyle. Top Global Trends Driving Changes in the Utilities Businesses: Over the past decades, the utilities industry has been all about Technical Disruptions and Transformations. Several studies and [...]

Powering Business Agility & Resilience of Operations

The COVID19 crisis has adversely impacted almost all sectors globally and the BPO sector has been no exception. With disrupted supply chains, country-wide lockdowns and organizations exploring the possibility of long-term and even permanent remote working, the recovery of this sector seems to be slow and its future uncertain. Even though the BPO industry is [...]

Digital Dexterity – Building business resilience against future shocks

Overview The Indian economy, according to a Reuters poll, contracted by 20% in the last quarter, the first double-digit fall since the mid-90s. Rising unemployment, hunger, malnutrition, poverty and deaths – the Coronavirus pandemic has showed us a dystopian side of life on earth that we could have not imagined easily. One does not need [...]

Continuum: Ensuring business resiliency & jumpstarting growth

Overview The Indian economy, according to a Reuters poll, contracted by 20% in the last quarter, the first double-digit fall since the mid-90s. Rising unemployment, hunger, malnutrition, poverty and deaths – the Coronavirus pandemic has showed us a dystopian side of life on earth that we could have not imagined easily. One does not need [...]