Roundtables

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Excellence and Innovation in Education series

2020 and 2021 has been a year of change and innovation specially for the education and technology sector. The EdTech community made tremendous advances to address students’ needs. Although, the updates on testing and vaccination for the COVID-19 pandemic dominated our newsfeeds, there were many other innovations taking place behind the scenes, especially in the [...]

Roadmap for Voluntary Carbon Markets

The demand for carbon credits could increase by a factor of 15 or more by 2030 and by a factor of up to 100 by 2050. Overall, the market for carbon credits could be worth upward of $50 billion in 2030 as estimated by recent report published by The McKinsey & Company Overview Post Paris [...]

Sustainable Innovations Enabling Swift Transition of ESGs to SDGs

As we look out for ambitious answers to questions for integrating ESGs into SDGs, a critical challenge, in the initial decades of the 21st century and in need of repair for every cause. The time has come for key stakeholders, businesses and organizations to urgently come together, to build momentum and identify Global Common Goals The [...]

Agility in Action: A CX Perspective

In today’s fast space and every changing work ecosystem business agility is always seen as the main driver for digital transformation. The COVID -19 pandemic has been a true witness to digital transformation and agility being the key enablers to staying on top of your game despite of the remote working. However, as a professional [...]

Cross-functional team collaboration – A key for efficient enterprise workflow

Agenda 14.45 – 15:00 Opening by ET Edge 15:00 – 15:05 Opening Remarks by ET EDGE 15:05 – 16:00 Cross-functional team collaboration - A key for efficient enterprise workflow Since early 2020, we have seen massive shift from conventional working style to remote working which have highlighted inefficiencies in daily practices, less evident in a traditional office environment hampering customer centric [...]

Power of Active Intelligence: Transcending collaboration beyond the last mile

“Information is the oil of the 21st century, and analytics is the combustion engine.” - Peter Sondergaard, Companies looking to breach the veil of uncertainty and weaving resilience into their DNA for future shocks are focusing on gathering more data to unlock new revenue options. This data has enormous potential for helping a firm thrive [...]

BFSI Tech Leaders – Roundtable Series

In today’s Volatile, Uncertain, Complex and Ambiguous world, rising consumer expectations are disrupting every industry, especially those with a digital backbone. Leaders in the BFSI industry have been early adopters of leveraging technology to connect with their consumers and also to enable their employees to carry out operations remotely. In the last 12-18 months, this [...]

ETILC Global Outreach Program : India-Israel Business Collaboration Dialogue

As we appear on the cusp of the Fourth Industrial Revolution or Industry 4.0 enabled by the concurrent development and integration of digital and physical technologies, time is ripe to transform the Indian manufacturing ecosystem—and many other sectors and industries beyond. To gain a better understanding of some of the pressing needs of manufacturers and [...]

While knowledge sharing is critical to ensure a business’ productivity, how can one do it securely in the BFSI space?

A hybrid work place has become the new normal. The need for digital tools to navigate and manage workplaces has been ongoing for many year, the onset of the pandemic has made this critical overnight. Organizations across the globe are realizing the importance of investing in technologies that empower their workforce to feel engaged and [...]

India Energy Efficiency Dialogue

Today, the need for energy efficiency is more significant than ever as the world looks to de-carbonize industries and infrastructure. It has become an integral part of the manufacturing landscape, as companies strive to make efficient use of resources, while limiting their impact on the environment. According to the International Energy Agency (IEA), industry accounts [...]

Harnessing supply chain management with the power of technology

In the past few years, we have seen massive disruptions become seeds for some of the biggest, most successful and innovative ways of meeting customer needs. The world is connected way better than ever before and here is the time and opportunity for organizations to reach, understand, analyze the needs of customers in the best [...]

Unlocking Business Growth Through Digital Workflows

Digital workplace came into existence a couple of decades back and has changed human lives beyond recognition. In today’s business environment it is nearly impossible to run a growing business without any technological support especially if your focus is improving process efficiency. Staying ahead of the curve will seem daunting and this Roundtable discussion will [...]

Leveraging Customer Service as Competitive Advantage

With the globalization of the business world, competition is more fierce than ever before. Companies lose deals to competitors located half way around the world and are always looking for ways to win new business. One of the ways companies are looking to one-up their competition is by highlighting their excellent customer service. In fact, [...]

Leveraging Customer Service as Competitive Advantage

With the globalization of the business world, competition is more fierce than ever before. Companies lose deals to competitors located half way around the world and are always looking for ways to win new business. One of the ways companies are looking to one-up their competition is by highlighting their excellent customer service. In fact, [...]

Leveraging Customer Service as Competitive Advantage

With the globalization of the business world, competition is more fierce than ever before. Companies lose deals to competitors located half way around the world and are always looking for ways to win new business. One of the ways companies are looking to one-up their competition is by highlighting their excellent customer service. In fact, [...]

Towards Next level in predictive maintenance: Driving regulatory compliance and operational efficiency for the Chemical Industry

Overview: The production of chemical commodities is central to the world’s economy and is a fast-growing industry in India. As demand increases, reliability and sustainability increasingly become a must have versus a nice to have in order to keep production running at an optimal level. The pressure on production line employees and their work orders, [...]

Building platform resilience: Making sure your platform set up matches your business goals

2020 was the year which change the dynamics of global ecosystem. It has been a year of challenges, paradigm shifts, and rapid adaptability in the face of uncertainty. Covid 19 had walloped many industries in the last year, however streaming platforms or over-the-top (OTT) platforms on the other hand had remarkably enhanced the content consumption [...]

Do More with Less: Driving Business Continuity with Intelligent Automation

Today we are seeing a plethora of automation tools and techniques which have taken over the world in past few years. With the use of automation tools, we now can save a lot of time while performing operational work within a business. This will help us increase the productivity of our processes and in turn [...]

Customer Experience in the Post Covid World

Overview Customer experience has always been a way for companies to differentiate themselves. But COVID-19 has changed the rules of the game. The customer we now serve is self-isolating, prefers digital and contactless engagement channels, is more conscious about spend, and is likely to be making different lifestyle choices for some time. Designing customer experiences [...]

Customer Experience in the Post Covid World

Overview Customer experience has always been a way for companies to differentiate themselves. But COVID-19 has changed the rules of the game. The customer we now serve is self-isolating, prefers digital and contactless engagement channels, is more conscious about spend, and is likely to be making different lifestyle choices for some time. Designing customer experiences [...]

Customer Experience in the Post Covid World

Overview Customer experience has always been a way for companies to differentiate themselves. But COVID-19 has changed the rules of the game. The customer we now serve is self-isolating, prefers digital and contactless engagement channels, is more conscious about spend, and is likely to be making different lifestyle choices for some time. Designing customer experiences [...]

The future of Indian Pharmaceuticals in the Post-COVID Era

At the peak of the crisis, over-stretched healthcare organisations are battling to save lives and control infection rates, while also protecting their frontline staff. Less prominent is the seismic impact that COVID-19 is having on the regular day-to-day operations of the pharma industry. With so much time and resources being allocated to the pandemic, every [...]

Smart Utilities for today’s Digital India High-level conversations on the impact of technology on the Indian Utilities

Smart Utilities for today’s Digital India is a demand to keep up with the fast pace and fast moving market comforting today’s smart consumers and their smart lifestyle. Top Global Trends Driving Changes in the Utilities Businesses: Over the past decades, the utilities industry has been all about Technical Disruptions and Transformations. Several studies and [...]

Powering Business Agility & Resilience of Operations

The COVID19 crisis has adversely impacted almost all sectors globally and the BPO sector has been no exception. With disrupted supply chains, country-wide lockdowns and organizations exploring the possibility of long-term and even permanent remote working, the recovery of this sector seems to be slow and its future uncertain. Even though the BPO industry is [...]

Digital Dexterity – Building business resilience against future shocks

Overview The Indian economy, according to a Reuters poll, contracted by 20% in the last quarter, the first double-digit fall since the mid-90s. Rising unemployment, hunger, malnutrition, poverty and deaths – the Coronavirus pandemic has showed us a dystopian side of life on earth that we could have not imagined easily. One does not need [...]

Continuum: Ensuring business resiliency & jumpstarting growth

Overview The Indian economy, according to a Reuters poll, contracted by 20% in the last quarter, the first double-digit fall since the mid-90s. Rising unemployment, hunger, malnutrition, poverty and deaths – the Coronavirus pandemic has showed us a dystopian side of life on earth that we could have not imagined easily. One does not need [...]