Roundtables

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CIOs Redefining the Employee Experience

CIOs are constantly looking for ways to improve the employee experience and unlock new ways for employees to work smarter. While IT still supplies the standard back-office, apps-infra and tech support, IT also designs platforms to attract top performers, onboard them, provide service and support, and drive engagement throughout the employee lifecycle. It's vital to [...]

WHY NOW? Scaling-up the Sustainable Mandate in Your Organization

The sustainability leadership dinner session scheduled on 12th October will be a momentous high level gathering of sustainability heads and ESG leaders across industries to discuss on the need to up the ESG mandate in making sustainability a business imperative. ESG's individual components are linked since it is an integral part of how businesses operate. [...]

The Economic Times Hybrid Data Infrastructure Roundtable

The modern, hybrid data centre supports the delivery of new application workloads over dynamic network fabric and virtual machine infrastructure, enabling improved IT efficiency, automation, and agility. Utilizing a hybrid data centre is an evolution approach that enables businesses to combine the proper amount of traditional IT and the cloud to meet their needs. The [...]

Reimagining the Future of Work – Leadership, Learning and Culture

“In the long run, your human capital is your main base of competition” – Bill Gates  The shift is evident, and the very crux of organisations has drastically changed from its traditional identity. At its core, it's a fundamental idea, yet businesses are more and more concerned with the where, what, and how their employees [...]

Amplifying Your Company’s Brand With Customer Service

“Customer service is an opportunity to exceed your customer’s expectations” - John Jantsch, Marketing consultant, and Speaker Customer expectations are at an all-time high, and they are only turning to those that can meet all of their needs, listen to their concerns, address them, and give the best possible outcome. If you are unable to [...]

Amplifying Your Company’s Brand With Customer Service

“Customer service is an opportunity to exceed your customer’s expectations” - John Jantsch, Marketing consultant, and Speaker Customer expectations are at an all-time high, and they are only turning to those that can meet all of their needs, listen to their concerns, address them, and give the best possible outcome. If you are unable to [...]

Amplifying your Company’s Brand with Customer Service

“Customer service is an opportunity to exceed your customer’s expectations” - John Jantsch, Marketing consultant, and Speaker Customer expectations are at an all-time high, and they are only turning to those that can meet all of their needs, listen to their concerns, address them, and give the best possible outcome. If you are unable to [...]

Digital Experiences to enhance efficiency, effectiveness, and engagement in the B2B customer journey

Digital experience continues to play a critical role in B2B businesses. With an increase in digital interactions between buyers and suppliers, Digital experiences are changing the expectations of all business stake holders and a huge need is being felt on enhancing this experience. This experience has also become a competitive differentiator in driving business sustainability [...]

Digital Experiences to enhance efficiency, effectiveness, and engagement in the B2B customer journey

Digital experience continues to play a critical role in B2B businesses. With an increase in digital interactions between buyers and suppliers, Digital experiences are changing the expectations of all business stake holders and a huge need is being felt on enhancing this experience. This experience has also become a competitive differentiator in driving business sustainability [...]

BFSI: Connected Customer Experience

“The Future of BFSI is connected”. Over the past couple of years, we have witnessed that BFSI sector has changed its traditional way of functioning. This is the fact that banking and financial institutions have adopted the modern and agile advanced technology to address the challenges and meeting their customer’s expectations seamlessly. According to PWC [...]

The Transformation of L&D: How to Set up for Success?

As we continue to navigate changes, many companies are easing out of crisis mode and considering long-term planning. Most are embracing hybrid work models and revising workplace policies to support the new norm. In the meantime, Learning and Development (L&D) has gained all the attention of executives and become a powerful function with greater goals. [...]

Role of GCCs in the evolution of global service delivery models

“COVID-19 required prompt responses from companies with vast global operations. Their quick cures through adopting GCC’s are now revealing themselves to be long-term assets” The COVID-19 pandemic has had an immediate and wide-ranging impact on key sectors of the global economy. Executives had no choice except to abandon long-held assumptions and devise a fresh strategy [...]

Collaborating in Hybrid work environment

COVID-19 pandemic changed the way corporates worked seriously affecting employee productivity. Many businesses managed to put in place a system that would allow individuals to work and communicate from any location. Fears of reduced productivity because of a primarily remote workforce were mostly unfounded. In fact, a large margin company reported that productivity remained unchanged [...]

Decarbonizing the power sector: Towards Low carbon pathways

As the world’s energy sector moves away from fossil fuels towards renewable energy sources, industrial companies are challenged with addressing this transition in transformative ways. To change course, the world must act quickly to decarbonize every aspect of modern life, from transportation to power. This requires a global effort built on cooperation and coordination from [...]

Enabling Digital Workspaces

The corporate office designs have transformed rapidly from over the past 20 years. The work patterns, styles and approach has changed completely and the need of this adaptation of new trends and technology, in order to exist is important. Enabling Digital Workspaces call for various changed but the most challenging one is IT Transformations. IT [...]

Leveraging Tech To Empower Workforce And Customers By Utilizing Knowledge Management

“Technology is best when it brings people together.” - Matt Mullenweg, American Entrepreneur. We have witnessed several technological advancements in businesses in the past couple of months. The emerging work culture is to work from any place, and in order to do so efficiently, we need more integrated and up-to-date ways of communication. As a [...]

Managing the cost and complexity of financial compliance

Financial institutions in India are dealing with a complex set of compliance challenges that include regional risk vulnerabilities to anti-money laundering (AML) and terrorist financing, newly issued guidelines from the Reserve Bank of India (RBI) to regulate payment aggregators/payment gateways, data residency and additional increased regulatory oversight by RBI Reserve Bank of India (RBI) aimed [...]

Amplifying your Company’s Brand with Customer Service – Series 3

“Customer service is an opportunity to exceed your customer’s expectations” - John Jantsch, Marketing consultant, and Speaker Customer expectations are at an all-time high, and they are only turning to those that can meet all of their needs, listen to their concerns, address them, and give the best possible outcome. If you are unable to [...]

Amplifying your Company’s Brand with Customer Service – Series 2

“Customer service is an opportunity to exceed your customer’s expectations” - John Jantsch, Marketing consultant, and Speaker Customer expectations are at an all-time high, and they are only turning to those that can meet all of their needs, listen to their concerns, address them, and give the best possible outcome. If you are unable to [...]

Amplifying your Company’s Brand with Customer Service – Series 1

“Customer service is an opportunity to exceed your customer’s expectations” - John Jantsch, Marketing consultant, and Speaker Customer expectations are at an all-time high, and they are only turning to those that can meet all of their needs, listen to their concerns, address them, and give the best possible outcome. If you are unable to [...]

Data Warehouses to Dashboards

“Data” The Most Important Tech Trend Today Data is the new oil even though cliché is yes, a very important resource on the face of the earth. A very safe prediction that one can make is that data is and will continue eating the world. As the data driven AI systems replace rule driven approaches, [...]

The Role of Talent in Enabling Business Transformation, Innovation and Excellence in GCCs

As of FY 2020, India was home to over 1300+ Global Capability Centre (GCC) organizations, employing more than 1.3 million and contributing US$33.8 billion in gross revenue (NASSCOM 2021). This accounts for more than 45 per cent of the GCCs in the world.  India is one of the preferred GCC destinations due to the presence [...]

While knowledge sharing is critical to ensure a business’ productivity, how can one do it securely in the BFSI space?

A hybrid work place has become the new normal. The need for digital tools to navigate and manage workplaces has been ongoing for many year, the onset of the pandemic has made this critical overnight. Organizations across the globe are realizing the importance of investing in technologies that empower their workforce to feel engaged and [...]

Carbon Neutral e-mobility: Way to Zero plan

“India to play the role of global growth engine, says PM Narendra Modi. Addressing global investors, PM assured that India has systems and companies which have a high environmental, social and governance (ESG) score” OVERVIEW The COVID-19 pandemic has reinforced the motto of ‘people, planet and profit’ with investors putting their bets on companies with [...]

Bold Solutions: Sustainable material and green Infrastructure

The world will have to invest $90 trillion in sustainable infrastructure by 2030, according to estimates by The New Climate Economy. OVERVIEW Sustainable infrastructure which includes equipment’s and systems that are designed to meet the population's essential service needs — like roads, bridges, communications network, hydroelectric power stations, etc. — based on all-round sustainable principles, [...]

Sustainable Innovations Enabling Swift Transition of ESGs to SDGs

As we look out for ambitious answers to questions for integrating ESGs into SDGs, a critical challenge, in the initial decades of the 21st century and in need of repair for every cause. The time has come for key stakeholders, businesses and organizations to urgently come together, to build momentum and identify Global Common Goals The [...]

Excellence and Innovation in Education series

2020 and 2021 has been a year of change and innovation specially for the education and technology sector. The EdTech community made tremendous advances to address students’ needs. Although, the updates on testing and vaccination for the COVID-19 pandemic dominated our newsfeeds, there were many other innovations taking place behind the scenes, especially in the [...]

Roadmap for Voluntary Carbon Markets

The demand for carbon credits could increase by a factor of 15 or more by 2030 and by a factor of up to 100 by 2050. Overall, the market for carbon credits could be worth upward of $50 billion in 2030 as estimated by recent report published by The McKinsey & Company Overview Post Paris [...]

Agility in Action: A CX Perspective

In today’s fast space and every changing work ecosystem business agility is always seen as the main driver for digital transformation. The COVID -19 pandemic has been a true witness to digital transformation and agility being the key enablers to staying on top of your game despite of the remote working. However, as a professional [...]

Cross-functional team collaboration – A key for efficient enterprise workflow

Agenda 14.45 – 15:00 Opening by ET Edge 15:00 – 15:05 Opening Remarks by ET EDGE 15:05 – 16:00 Cross-functional team collaboration - A key for efficient enterprise workflow Since early 2020, we have seen massive shift from conventional working style to remote working which have highlighted inefficiencies in daily practices, less evident in a traditional office environment hampering customer centric [...]

Power of Active Intelligence: Transcending collaboration beyond the last mile

“Information is the oil of the 21st century, and analytics is the combustion engine.” - Peter Sondergaard, Companies looking to breach the veil of uncertainty and weaving resilience into their DNA for future shocks are focusing on gathering more data to unlock new revenue options. This data has enormous potential for helping a firm thrive [...]

BFSI Tech Leaders – Roundtable Series

In today’s Volatile, Uncertain, Complex and Ambiguous world, rising consumer expectations are disrupting every industry, especially those with a digital backbone. Leaders in the BFSI industry have been early adopters of leveraging technology to connect with their consumers and also to enable their employees to carry out operations remotely. In the last 12-18 months, this [...]

ETILC Global Outreach Program : India-Israel Business Collaboration Dialogue

As we appear on the cusp of the Fourth Industrial Revolution or Industry 4.0 enabled by the concurrent development and integration of digital and physical technologies, time is ripe to transform the Indian manufacturing ecosystem—and many other sectors and industries beyond. To gain a better understanding of some of the pressing needs of manufacturers and [...]

India Energy Efficiency Dialogue

Today, the need for energy efficiency is more significant than ever as the world looks to de-carbonize industries and infrastructure. It has become an integral part of the manufacturing landscape, as companies strive to make efficient use of resources, while limiting their impact on the environment. According to the International Energy Agency (IEA), industry accounts [...]

Harnessing supply chain management with the power of technology

In the past few years, we have seen massive disruptions become seeds for some of the biggest, most successful and innovative ways of meeting customer needs. The world is connected way better than ever before and here is the time and opportunity for organizations to reach, understand, analyze the needs of customers in the best [...]

Unlocking Business Growth Through Digital Workflows

Digital workplace came into existence a couple of decades back and has changed human lives beyond recognition. In today’s business environment it is nearly impossible to run a growing business without any technological support especially if your focus is improving process efficiency. Staying ahead of the curve will seem daunting and this Roundtable discussion will [...]

Leveraging Customer Service as Competitive Advantage

With the globalization of the business world, competition is more fierce than ever before. Companies lose deals to competitors located half way around the world and are always looking for ways to win new business. One of the ways companies are looking to one-up their competition is by highlighting their excellent customer service. In fact, [...]

Leveraging Customer Service as Competitive Advantage

With the globalization of the business world, competition is more fierce than ever before. Companies lose deals to competitors located half way around the world and are always looking for ways to win new business. One of the ways companies are looking to one-up their competition is by highlighting their excellent customer service. In fact, [...]

Leveraging Customer Service as Competitive Advantage

With the globalization of the business world, competition is more fierce than ever before. Companies lose deals to competitors located half way around the world and are always looking for ways to win new business. One of the ways companies are looking to one-up their competition is by highlighting their excellent customer service. In fact, [...]

Towards Next level in predictive maintenance: Driving regulatory compliance and operational efficiency for the Chemical Industry

Overview: The production of chemical commodities is central to the world’s economy and is a fast-growing industry in India. As demand increases, reliability and sustainability increasingly become a must have versus a nice to have in order to keep production running at an optimal level. The pressure on production line employees and their work orders, [...]

Building platform resilience: Making sure your platform set up matches your business goals

2020 was the year which change the dynamics of global ecosystem. It has been a year of challenges, paradigm shifts, and rapid adaptability in the face of uncertainty. Covid 19 had walloped many industries in the last year, however streaming platforms or over-the-top (OTT) platforms on the other hand had remarkably enhanced the content consumption [...]

Do More with Less: Driving Business Continuity with Intelligent Automation

Today we are seeing a plethora of automation tools and techniques which have taken over the world in past few years. With the use of automation tools, we now can save a lot of time while performing operational work within a business. This will help us increase the productivity of our processes and in turn [...]

Customer Experience in the Post Covid World

Overview Customer experience has always been a way for companies to differentiate themselves. But COVID-19 has changed the rules of the game. The customer we now serve is self-isolating, prefers digital and contactless engagement channels, is more conscious about spend, and is likely to be making different lifestyle choices for some time. Designing customer experiences [...]

Customer Experience in the Post Covid World

Overview Customer experience has always been a way for companies to differentiate themselves. But COVID-19 has changed the rules of the game. The customer we now serve is self-isolating, prefers digital and contactless engagement channels, is more conscious about spend, and is likely to be making different lifestyle choices for some time. Designing customer experiences [...]

Customer Experience in the Post Covid World

Overview Customer experience has always been a way for companies to differentiate themselves. But COVID-19 has changed the rules of the game. The customer we now serve is self-isolating, prefers digital and contactless engagement channels, is more conscious about spend, and is likely to be making different lifestyle choices for some time. Designing customer experiences [...]

The future of Indian Pharmaceuticals in the Post-COVID Era

At the peak of the crisis, over-stretched healthcare organisations are battling to save lives and control infection rates, while also protecting their frontline staff. Less prominent is the seismic impact that COVID-19 is having on the regular day-to-day operations of the pharma industry. With so much time and resources being allocated to the pandemic, every [...]

Smart Utilities for today’s Digital India High-level conversations on the impact of technology on the Indian Utilities

Smart Utilities for today’s Digital India is a demand to keep up with the fast pace and fast moving market comforting today’s smart consumers and their smart lifestyle. Top Global Trends Driving Changes in the Utilities Businesses: Over the past decades, the utilities industry has been all about Technical Disruptions and Transformations. Several studies and [...]

Powering Business Agility & Resilience of Operations

The COVID19 crisis has adversely impacted almost all sectors globally and the BPO sector has been no exception. With disrupted supply chains, country-wide lockdowns and organizations exploring the possibility of long-term and even permanent remote working, the recovery of this sector seems to be slow and its future uncertain. Even though the BPO industry is [...]

Digital Dexterity – Building business resilience against future shocks

Overview The Indian economy, according to a Reuters poll, contracted by 20% in the last quarter, the first double-digit fall since the mid-90s. Rising unemployment, hunger, malnutrition, poverty and deaths – the Coronavirus pandemic has showed us a dystopian side of life on earth that we could have not imagined easily. One does not need [...]

Continuum: Ensuring business resiliency & jumpstarting growth

Overview The Indian economy, according to a Reuters poll, contracted by 20% in the last quarter, the first double-digit fall since the mid-90s. Rising unemployment, hunger, malnutrition, poverty and deaths – the Coronavirus pandemic has showed us a dystopian side of life on earth that we could have not imagined easily. One does not need [...]