Theme

Connected Intelligence: Reinventing Telecom Sales & Customer Service with AI
Theme Statement: Delivering Intelligent, Connected & Personalized Telecom Experiences Across the Customer Lifecycle

Overview

The telecommunications industry is rapidly evolving as customer expectations shift toward seamless, personalized, and digital-first experiences. To stay competitive, Communications Service Providers (CSPs) must move beyond disconnected systems and embrace AI-powered platforms that unify customer data, automate workflows, and enable intelligent decision-making across sales and service. 
 
Connected Intelligence: Reinvention Telecom Sales & Customer Service with AI, powered by Salesforce and conceptualised by ET Edge, brings together telecom leaders, digital transformation experts, and technology innovators to explore how AI, automation, and connected customer engagement are reshaping the telecom landscape. 
 
The webinar will showcase how organizations can build unified customer journeys, accelerate sales, reduce churn, enhance service delivery, and unlock new revenue opportunities by leveraging Salesforce Communications Cloud and intelligent CRM capabilities. 

Why Attend

• Discover how AI is transforming telecom sales and customer service. 

• Learn strategies for building a connected telecom enterprise with unified customer data. 

• Understand how Customer 360 enables personalized experiences across every touchpoint. 

• Explore AI-driven customer acquisition, intelligent quoting, and order management. 

• Gain insights into reducing customer churn through predictive intelligence. 

• See how intelligent automation improves operational efficiency and service delivery. 

• Experience a live demonstration of Salesforce Communications Cloud in action. 

• Hear practical use cases and best practices from leading telecom and technology experts. 

• Network virtually with telecom CXOs, digital transformation leaders, and industry peers.

Who Should Attend? 

• CEOs 

• Managing Directors 

• Chief Digital Officers (CDOs) 

• Chief Information Officers (CIOs) 

• Chief Technology Officers (CTOs) 

• Chief Customer Officers (CCOs) 

• Chief Revenue Officers (CROs) 

• Chief Marketing Officers (CMOs) 

• Heads of Customer Experience 

• Heads of Enterprise Business 

• Heads of Sales 

• Heads of Digital Transformation 

• Heads of CRM 

• Heads of Customer Service 

• Heads of Business Operations 

• Heads of AI & Automation 

• Product Heads 

• Senior leaders reporting directly to these roles