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Experience a New Paradigm in Customer Service

Customers today have higher expectations from customer support. So much that they will churn and never come back after 1 bad customer support experience. We are seeing a massive increase in # of tickets being raised by customers across all channels. This increase is significantly outpacing business growth leading to increased costs & lower NPS. [...]

Modern data protection to secure your digital transformation in today’s hybrid reality

As organizations realize the benefits of digital and cloud transformation, it has resulted in a further increase in pace for cloud adoption. However, this accelerated digital transformation introduces complexities that can make it challenging to secure, protect and recover data which now exists in more places than ever – from on-premises to cloud, to SaaS [...]