Author - unwiredcp

When COVID struck this nation, many businesses had to evolve in a short span of time, BFSI is one them. This crisis has significantly impacted financial institutions across the globe, With the customer’s ease of paper-based transactions and the fast shift to WFH, banks need to accelerate their digital initiatives to enhance their top line and deliver uninterrupted services in a safe and secure manner. Robotic process automation (RPA) —the process of automating high-volume and repetitive tasks—can enable banks to simplify data-intensive processes without impacting the quality of their services.

Also, RPA has a huge role to play in order to ensure robust business continuity for financial institutions. Even though there have been some challenges while having this transition, employees are still grappling with the changed expectations, given that they have little training and experience to bank on. Also, safety is one of the factors which needs to be looked at as these financial institutions have large amounts of sensitive data that employees need to access in the course of their work.

In this webinar, we will be discussing about how we can incorporate the right amount of automation in financial institutions which will not impact the productivity of its employees.

Key talk points:

• Introduction to the current state of automation in BFSI – pre COVID vs Now
• Emerging technologies and their potential benefits
• Which processes and functions should be automated?
• RPA to empower workforce and deliver a better customer experience
• Finding the right mix of human vs. ML & RPA for a successful automation program
• How will the role of humans evolve over time?

Monish B Vohra
Executive Vice President & Head Customer Services
SBI Cards & Payments

Sharat Chandra
Emerging Tech Evangelist & Advisor

Sumeet Pathak
Digital Workforce Evangelist – IMEA
Automation Anywhere

As businesses around the world become more global and enter the fourth industrial revolution, the volume and complexity of attacks continue to grow. Protecting a company in today’s environment has become more difficult. This is also because manufacturing is rapidly entering the fourth industrial revolution where the old, complex and formerly closed environments, solutions and systems meet new, connected and more open ones. While this offers immense possibilities for the industry, it also exposes the systems to risks, cyber risks.

Intelligence is a critical underpinning of a comprehensive cloud security strategy, so you can understand potential weaknesses: where they occur, how criminals attempt to exploit them, and what you can do to stop them.

The need of the hour is to develop more maturity in an intelligence-driven operation across all environments. Security analysts, whether performing incident response or general threat research, need automated tools with intelligent rules to help find, organize and filter the most relevant information for their primary task.

Explore insights from the brightest minds in the cybersecurity industry at an ET Unwired Session, Assess, Reduce & Manage Your Security Risk in Industry 4.0 Era, powered by IBM.

Within the security operations centre (SIOC), analysts and incident response engineers use threat intelligence to quickly isolate the signal from the noise.

So, let’s take a deep dive and identify real problems and their fixes and prioritize remediation efforts.

Join us for an exclusive, by invitation only gathering of senior personnel from the manufacturing industry to debate and share best practises about –

Key Takeaways:

• Roadblocks to Industry 4.0
• Relevance and need for OT security in a connected landscape
• Best practises on cyber risk management in this transformation

It’s no cakewalk to win customers for life. Especially, when there’s a fierce battle going on to be numero uno amid a gloomy environment.

Customer expectations are skyrocketing, teams are overloaded with work, and every small misstep gets amplified on social media.

According to a recent survey, about 56% of consumers switched to a competitor after one bad customer experience.

The ways in which customers interact with businesses have changed drastically in the last few years and engaging customers has never been easier or more important.

Today, customers hold the power to become either brand advocates or detractors based on just a single experience they have had with a brand.

To create customers for life, it’s very important that businesses deliver customer experiences that reflect intelligence and agility.

Artificial Intelligence and Machine Learning provide great insights into customer behavior. If leveraged well, your business can deliver a highly personalized experience to every customer.

But stuck in the weeds and putting out fire after fire, you might be too busy to step back and think about the big picture. Thus, we bring The Economic Times Live Webinar, Top CX Trends to Watch Out for in 2021, powered by Freshworks and AISPL (Amazon Internet Services Private Limited) to you to help you identify the key CX strategies required to accelerate business growth and win repeat customers.

In the webinar, our CX experts will discuss:

• A round-up of key trends that will shape CX in 2021
•  How can businesses redefine customer service for the social distancing era
•  Why AI-powered omnichannel engagement is key to winning repeat customers

Harshit Desai
Head – Customer Experience, Alliances & Automation
Aditya Birla Finance Ltd

Saurabh Tiwari
CTO
Policybazaar

Rajiv Ramanan
Head of Global Partnerships
Freshworks

Praveen Sridhar
Head ISV
AISPL India

Moderator: Jessie Paul
CEO
Paul Writer

In the current world of Covid 19, organizations across the globe need to establish and monitor improved health & safety measures to monitor workspace safety, however it’s important that these measures don’t hamper the organizational productivity and employee’s privacy.

A possible COVID spread can happen in an organization, primarily due to the inability to trace contacts who came in proximity of an infected person during the asymptomatic phase. Digital technologies can be of great use here and provide a proactive mechanism to keep the spread under control. Health & Safety, HR and Facility Management teams, and CIOs are looking to deploy the solutions which can help them in rebuilding safer and compliant workplaces that can keep the businesses productive along with safeguarding the employee’s privacy.

Birlasoft intelliOpen™ solution, powered by Microsoft Azure, provides you with much-needed defence mechanisms as part of your ‘return-to-work’ strategy, be it reopening the business or running operations in a sustainable and compliant manner. intelliOpen is an intelligent system that enables contactless screening of people, social distancing monitoring, contact tracing, and facility occupancy-level compliance monitoring, and more. It completely adheres to the global data security and privacy compliance norms.

Join us for an interesting session by ET Unwired to understand how you can Leverage Digital to build Safe and Productive Workspace in Current Times.

Key Takeaways:

• Right strategies to re-open your business with confidence – adopt right safety, compliance, and privacy mechanisms
• Return-to-work strategies organizations in your industry are adopting and what would work best for you
• How intelliOpen can help in controlling the spread of COVID in your organization and mitigating the related risks

Seema Kumar
CTO, One Commercial Partners
Microsoft India

Advait Waghmare
Head of Consulting for Digital Business
Birlasoft Ltd.

Mahesh Joshi
Practice Head, IoT Solutions and Services
Birlasoft Ltd.

Data is our new golden asset and we are looking for ways to maximize our return on data. Data-driven insights are helping various businesses to accelerate their business operations.

When it comes to the BFSI sector, unlocking the data power for better business outcomes is at the core. However, without a defined format content, processing of data isn’t feasible. While the value of data has evolved tremendously over the past 20 years –only few companies have adjusted their approaches to identifying, capturing, storing, sharing and securing corporate data assets. Organizations recognize data is what fuels digital transformation and are looking for new ways to accelerate their journey to digital transformation. That is why 80% of them view AI & ML as strategic opportunities.

The roundtable will deep dive into data dynamics and discover how to climb the business and digital transformation ladder with the right data approach : –

• The Storage Systems
• The Converged and Hyperconverged Infrastructure
• The Data Operations for Governance
• The Data Management and Analytics
• The Edge-to-cloud Data Infrastructure
• The Multi-Cloud Acceleration

Join us for an Exclusive Round Table Powered by Hitachi Vantara to know more on how to solve the Data Challenges in BFSI

Hemant Tiwari
Vice President & Managing Director
Hitachi Vantara, India & SAARC

Sanjay Agrawal
Director, Platforms & Solutions
Hitachi Vantara

Nimilita Chatterjee
Partner – Financial Services Risk Analytics, Business Consulting
EY India

Moderator

In this Covid-19 engulfed world, the world is in a deep recession. The economic fallout of this unprecedented event has impacted many businesses, unemployment rate has risen, and productivity has fallen.

The questions remain—how to revive to pre-Covid crisis levels?
How to revive the growth engines?
How technology can be an enabler in getting back to pre-Covid levels. Can cloud, AI, big data play a role in accelerating growth engines?

The Economic Times Global Enterprise Technology Forum would discuss some of the steps taken by business leaders to get back to pre-Covid levels. Different strategies they are adopting to reach the pre-Covid level.

Post-Covid-19, spending has taken a backseat, and organizations are struggling in allocating right resources and budget. The event would also discuss some of the technology budgeting issues.

Dr. Jassim Haji
President
Artificial Intelligence Society, Bahrain

Mohit Bansal
Senior – Solution Consultant (Presales Lead for Channels)
Hitachi Vantara

Sashikanth Swaminathan
Pre-Sales Manager
Poly

Even in the best of times, customers are ready to abandon a brand after only three unsatisfactory support interactions.

The COVID-19 pandemic is forcing organizations to rethink and radically change their operations in real time. The disruption has led to increased pressure on contact centers to manage the dramatically increased demand, extensive and sustained orders and/or service cancellations.

Some organisations have embarked on an AI led transformation journey to revolutionize contact centers. They are leveraging digital workers to assist human agents, accessing back-end systems to complete process work, engaging with multiple systems simultaneously, reducing handle time and improving customer experience.

The systems can also be designed to recommend the “next best action,” which are predictive offerings, such as discounts or loyalty rewards. A recent survey found that extensive personalization using next best action increased average revenue per user by 166 percent.

We would like to invite you to an ET Unwired powered by IBM for enriching discussion to explore how the combination of human and digital agents can help organisations achieve-

• Competitive differentiation by delivering improved customer & employee satisfaction
• Drive revenue growth
• Reduce operating costs and drive efficiencies

Ashwani Mishra
Consulting Technology Editor

Deepak Desai
Partner – Cognitive Business Decision Services Leader
IBM ISA

Krishnan Venkateshwaran
Chief Digital & Information Officer
Titan Company

KV Dipu
President & Head of Operations and Customer Service
Bajaj Allianz General Insurance

Manish Gaur
Head IT
Patanjali Group

Manish Goyal
Partner, Global AI Practice Leader
IBM Global Business Services

Monish B Vohra
Executive Vice President & Head Customer Services
SBI Cards & Payments

Organizations today have become more data driven as they embark on digital transformations to accelerate time to value, reduce costs, improve efficiency, and deliver trusted insights. As businesses grow, they generate massive amounts of data every day. This data comes from different sources such as mobile phones, the Internet of Things (IoT) sensors and various applications.

Enterprises and businesses need to scale and modernise their data architecture and infrastructure in order to cope with the demand to stay competitive in their respective industries. Having cloud-scale analytics capability is the go-to strategy for achieving this growth.

Data Analytics can help an organization in number of ways, a customer centric organization will look forward having a better customer analytics. This will help in understanding their customers better and target them accordingly.

The cloud model for Modern Data Warehousing is not only flexible and scalable, but it is also cost effective due to its unique elastic properties. Analytics workloads are one scenario where the elasticity truly shines.

With the help of a cloud service provider such as Microsoft Azure, you can accelerate your data analytics practice without the limitations of your IT infrastructure. The game has changed in terms of maintaining IT infrastructures, as data lakes and the cloud data warehouse are capable of storing and maintaining massive amounts of data

Join an exciting ET unwired Session to understand how Microsoft Azure platform can help in performing better data analytics on cloud.

Prafulla Wani
Senior Cloud Solution Architect
Microsoft

The pandemic has steadily started cracking the health care infrastructure in India. With weak systems it has become extremely difficult to battle the virus. The COVID -19 has been an eye opener to us conveying how important its is to reboot our healthcare system. To adapt to the new normal innovation is a must.

The coming decade will be one of the unprecedented challenges for the Indian healthcare . In addition to emergent threats like the COVID-19 pandemic,we have other priorities unique to us such as TB eradication, Raising dual burden of chronic and infectious diseases, Population control,  maternal and child health, etc

It is important that India comes out of the COVID pandemic stronger than ever with new learnings to tackle the challenges our health system is facing today. Various elements might emerge in a stronger way such as prevention, primary care, public private collaboration, health systems and healthcare quality and many more

The COVID-19 pandemic has brought to the forefront the critical need for cutting-edge technological tools and innovation in the areas of public health, medicine and wellness. It has reopened the realm of ‘digital health’ in policy and public discourse, with consumers and healthcare professionals increasingly looking at the wide canvas of mobile health apps and Artificial Intelligence (AI), as well as robotic carriers, sensors , wearables and electronic records.

This Webinar would highlight the core challenges and how the Indian healthcare system can overcome from the same by focusing on aspects below

1. How India can build a strong and self-reliant healthcare system in India.
2. Innovating for the new normal and making healthcare easily accessible for the hinterland.
3. Roadmap for the way forward for India’s healthcare system.

Dr Arun Gupta
President
Delhi Medical Council

Dr CN Manjunath
Director
Sri Jayadeva Institute Of Cardiovascular Sciences & Research

Dr Rajan Sharma
President
IMA

Prof Dr Rajendra Pandey
Vice Chancellor
West Bengal University of Health Sciences

Dr Rajesh Swarnakar
Hon Secretary
Indian Chest Society

Dr Sanjay Kumar Agarwal
Professor & Head
AIIMS

Dr Shivkumar Utture
President
MMC

Dr BS Siva Reddy
Chairman
Andhra Pradesh Medical council

Prof.Dr Somashekar SP
Director, Breast Fellowship Programme
Manipal University

Dr Vipul Aggarwal
DY CEO
National Health Authority India

Dr Vivek Saraswat
President
ISG