Author - unwiredcp

Introduction: In today’s competitive manufacturing landscape, leveraging data effectively has become a critical factor for operational success and strategic advancement. Manufacturing organizations are increasingly recognizing the value of data not just as a collection of metrics, but as a powerful tool to drive decision-making and enhance operational efficiency. This concept note outlines a focused discussion on translating data into actionable insights and implementing these insights to achieve excellence and delight for manufacturers.

Objective: The primary objective of this discussion is to explore how manufacturers can effectively transform raw data into intelligent insights and actionable strategies that lead to enhanced operational performance, cost efficiency, and overall business success. The focus will be on practical strategies, real-world applications, and best practices for leveraging data to achieve operational excellence and competitive advantage.

Expected Outcomes:

• Enhanced understanding of how to leverage data for strategic advantage in manufacturing.
• Practical strategies for translating data into actionable insights.
• Awareness of emerging trends and technologies in manufacturing industry
• Networking opportunities with industry experts and peers.

Ajay Awale
Head Information Technology
Aquapharm Chemicals Pvt. Ltd.

Rajeev Soota
Vice President- IT
Usha International Ltd

Sabyasachi Biswas
Senior Vice President – Digital Transformation
Vikram Solar Ltd

Seema Chopra
Executive Director – AI
Boeing

Navin Nathani
General Manager and Head – IT, Transformation and Value Creation
Hindalco Industries Limited

Aditya Sharma
Head of Solution Engineering – Manufacturing & Energy Business
Salesforce India

Abstract: India’s lending market is growing exponentially driven by an expanding middle class, advancements in technology and a surge in non-traditional distribution channels. The competition is rapidly heating up as a surge of digital-only lenders, fintech firms, and non-banking financial companies vie for the borrower’s attention. The borrower, in turn, demands no less than a seamless lending experience. In this roundtable, we bring together industry leaders to discuss current trends, challenges and future of lending in India. And we explore how lenders can deliver frictionless borrower experiences at scale with Automation, Data and AI. Key Discussion Points:

1. Changing borrower landscape: How have borrower expectations changed? What does the new age borrower expect from lenders
2. Evolution of Lending:

• In an increasingly digital world, how do lenders remain customer centric and how are they changing to meet these expectations?
• How is the regulatory landscape changing? What challenges and opportunities does it create for lenders?

3. Role of Technology:

• What role will technology play in lending? What can lenders do to unlock the full potential of it?
• How can lenders tap into data for insights – and how can they make it a source of competitive differentiation?

4. Future of lending: What does the “future of lending” look like with the advent of generative AI? What opportunity does gen AI create for lending?
5. Meet Digital Lending for India from Salesforce: Introduction to Digital Lending for India, the latest product launch from Salesforce – tailor-made for India. Discover how you can now deliver frictionless borrower experiences at scale with Automation, Data and AI.

Nitin Shiralkar
Senior Vice President (Head of Product)
Lendingkart

Mr. Jishnu Jairaj
Account Solution Engineer, Financial Services
Salesforce

Sonali Kalyanikar
Regional Vice President – FINS
Salesforce

Satadal Basu
Vice President- Head IT Planning and Development
Aeon Credit India

Paresh Takawale
Partner
Deloitte
Moderator

In today’s digital age, providing a standout customer experience (CX) is crucial for business success. Companies that excel in delivering smooth and efficient interactions are more likely to keep their customers happy and attract new ones. Messaging through mobile apps, WhatsApp, or social media offers a unique chance to boost customer engagement and satisfaction. By incorporating messaging into their communication strategies, businesses can offer instant, personalized, and convenient support, meeting customers where they are and addressing their needs quickly.

Join our upcoming webinar to explore how Salesforce’s messaging platform can transform your customer experience. We’ll dive into how its powerful messaging features, like automated responses, chatbots, and real-time communication, can fit seamlessly into your existing customer service setup. You’ll hear real-world success stories and see the clear benefits and return on investment from using Salesforce messaging.

In this session, you’ll discover best practices for optimizing your messaging channels and innovative ways to engage customers more effectively. We’ll discuss strategies for personalization, proactive outreach, and using data analytics to improve customer interactions. By the end of the webinar, you’ll have a solid understanding of how Salesforce’s messaging platform can revolutionize your customer service, leading to greater customer loyalty and business growth. Don’t miss this opportunity to explore how messaging can elevate your business!

Aditya Dhingra
Senior Manager, Solution Engineering
 Salesforce

Fasih Abbas M
Senior Director & Head of Customer Success
Cashfree Payments

Rajiv Garg
Specialist Solution Engineer
Salesforce

Preeti Singh
Head Customer Experience
Axis Finance Limited

Abstract: India is on its way to becoming the third-largest consumer market globally by 2030 with its
vast consumer base and growing purchasing power. However, tapping into that massive opportunity is easier said than done. Delivering products to consumers across the large and diverse expanse of the country is complex. It requires managing an extensive network of distributors, suppliers, and wholesalers; keeping that vast network of partners loyal and engaged; and perfecting retail execution.

In this roundtable, we invite industry leaders to share how they are navigating transparency, digitalization and partner collaboration. We discuss the role technology can play in transforming your trade channels and create delightful digital experiences for distributors and retailers while keeping your data secure.

Key Discussion Points:

1. Building distribution transparency to better understand product performance and buyer behavior
2. Reducing cost to serve by digitizing distribution channels
3. Partner incentive management and tracking
4. Creating a 360-Degree view of distributors
5. Role of Technology and the potential for AI

Aditi Sharma
Regional Vice President
Salesforce

Ajith Singh Rajapoopathy
Associate Vice President – Product – CaratLane
A Tanishq Partnership

Prashant Bhargava
Principal Solution Engineer
Salesforce

Rakesh Dadhwal
Dy. General Manager – IT
Paras Group of Companies

Deb Mallick
Associate Director
PwC
Moderator

In today’s rapidly evolving manufacturing landscape, the integration of artificial intelligence (AI) technologies has become increasingly prevalent, offering significant potential to revolutionize various aspects of the industry. This roundtable discussion aims to explore the role of AI in service for manufacturing, focusing on its impact on operations, efficiency, and overall service delivery.

Key Discussion Points:

1. Optimizing Operations: How can AI-powered service solutions enhance manufacturing
operations, streamline processes, and improve productivity? Participants can share experiences
and insights into specific AI applications, such as predictive maintenance, demand forecasting,
and supply chain optimization.
2. Enhancing Customer Experience: In what ways can AI-driven service offerings contribute to
a better customer experience in manufacturing? Discuss the potential of AI-enabled predictive
analytics, personalized recommendations, and proactive support in meeting customer
expectations and fostering long-term relationships.
3. Challenges and Opportunities: What are the key challenges faced in implementing AI
solutions for manufacturing service, such as data quality, integration complexities, and workforce
readiness? Participants can also explore the opportunities presented by AI in driving innovation,
cost savings, and competitive advantage.
4. Ethical and Regulatory Considerations: As AI becomes more pervasive in manufacturing
service, what are the ethical implications and regulatory considerations that need to be
addressed? Discuss topics such as data privacy, algorithmic bias, and the responsible use of AI
technologies to ensure trust and transparency.
5. Future Trends and Outlook: What emerging trends and technologies are poised to shape
the future of AI in manufacturing service? From advanced analytics and machine learning to
robotics and autonomous systems, participants can share their perspectives on the trajectory of
AI innovation and its potential impact on the industry

M Sivasubramanian
Sr.Vice President & CDIO
Welspun Corp

Kaushik Majumder
Global IT Head – IT Infrastructure, Digital & Center Of Excellence
hubergroup

Rajkumar Ravuri
Senior Director, Industry Advisor Manufacturing & Auto
Salesforce India

Atul Govil
Chief Transformation Officer, Head (Technology)
India Glycols Limited

Sougata Chakraborty
Director, Salesforce Practice
PricewaterhouseCoopers
Moderator

Salesforce’s approach to leveraging generative AI represents a paradigm shift in the realm of customer service platforms. At the core of this approach lies the recognition of the evolving needs and expectations of modern consumers, who increasingly demand personalized and engaging interactions with brands. By harnessing the power of generative AI, Salesforce aims to meet these demands head-on, revolutionizing the way businesses engage with their customers.

The journey begins with an exploration of the evolution of AI technologies within the customer service landscape. Traditional rule-based systems, while effective to some extent, often fall short in providing the level of personalization and contextual understanding necessary for truly enriching customer interactions. As customer expectations continued to rise, there emerged a need for more sophisticated solutions capable of comprehending natural language and generating responses that resonate with the nuances of each individual interaction.

Enter generative AI – a game-changer in the field of customer service. Unlike its predecessors, generative models possess the ability to understand the subtleties of human language and context, enabling them to craft responses that feel authentic and tailored to each unique customer query or concern. This shift from static, rule-based approaches to dynamic, context-aware interactions represents a significant leap forward in the quest to deliver truly personalized customer experiences.

Salesforce’s approach builds upon this foundation of generative AI, seamlessly integrating these advanced capabilities into its customer service platforms. Through innovative technologies and strategic partnerships, Salesforce empowers businesses to leverage generative AI to its fullest potential, unlocking new possibilities for creating meaningful connections with customers.

Abstract:
Join ET Edge Insights and Salesforce for the webinar “The Journey to Generative AI in Customer Service” to delve into Salesforce’s approach to leveraging generative AI to empower customer service platforms, emphasizing its potential to create personalized and engaging customer interactions. It discusses the evolution of AI technologies, from rule-based systems to generative models capable of understanding natural language and generating contextually relevant responses.

Key takeaways:
Deliver great customer service at scale while driving cost savings
Insights into how Einstein Trust layer helps enhance data security and privacy.
Key use cases delivered by Gen AI for Customer Service

 Ashish Kumar
DVP – Retail Banking Customer Experience & Journey
HDFC Bank

Himanshu Rajpal
Regional Sales Director Cloud Specialist Team
 Salesforce

Rakesh Gupta
Head- Customer Services and Customer Experience
Panasonic

Sathish Krishnan
Vice President – CRM
redBus India

Srinivas Pingala
Principal, Specialist SE
Salesforce