In today’s digital age, providing a standout customer experience (CX) is crucial for business success. Companies that excel in delivering smooth and efficient interactions are more likely to keep their customers happy and attract new ones. Messaging through mobile apps, WhatsApp, or social media offers a unique chance to boost customer engagement and satisfaction. By incorporating messaging into their communication strategies, businesses can offer instant, personalized, and convenient support, meeting customers where they are and addressing their needs quickly.

Join our upcoming webinar to explore how Salesforce’s messaging platform can transform your customer experience. We’ll dive into how its powerful messaging features, like automated responses, chatbots, and real-time communication, can fit seamlessly into your existing customer service setup. You’ll hear real-world success stories and see the clear benefits and return on investment from using Salesforce messaging.

In this session, you’ll discover best practices for optimizing your messaging channels and innovative ways to engage customers more effectively. We’ll discuss strategies for personalization, proactive outreach, and using data analytics to improve customer interactions. By the end of the webinar, you’ll have a solid understanding of how Salesforce’s messaging platform can revolutionize your customer service, leading to greater customer loyalty and business growth. Don’t miss this opportunity to explore how messaging can elevate your business!

Aditya Dhingra
Senior Manager, Solution Engineering
 Salesforce

Fasih Abbas M
Senior Director & Head of Customer Success
Cashfree Payments

Rajiv Garg
Specialist Solution Engineer
Salesforce

Preeti Singh
Head Customer Experience
Axis Finance Limited