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Agility in Action: A CX Perspective

unwiredcp2021-10-11T12:17:07+00:00

In today’s fast space and every changing work ecosystem business agility is always seen as the main driver for digital transformation. The COVID -19 pandemic has been a true witness to digital transformation and agility being the key enablers to staying on top of your game despite of the remote working. However, as a professional responsible for Customer Experience in your organization what does business agility mean to you? And how can you deliver your agile ambitions?

If we put agility and cx together the simple translation would be that agility is a catalyst for using digital channels to serve existing customers and acquiring new ones. This sound extremely simply but how do we do this? How can we move about with the transition? Hence, this round table discussion on Agility in Action: A CX perspective talks about latest trends and best practices, working building the right team and a road map to setting the tone right for CX in your organization.

Speakers

Anubhav Prashant
COO
Apollo Cradle & Apollo Fertility

Jatinder Paul Singh
COO
EBIX Cash Travel & Holidays

Vidya Gandecha
Director & Head of Customer Success
Zest Money

Arjun Arunkumar
Product Design Architect
Swiggy

Himanshu Kumar
Director Customer Success
Darwinbox

Session Chair
Vasudeva Munnaluri

Sales Director
Zendesk


Agenda

10.45 – 11:00

Opening by ET Edge

11:00 – 11:05

Opening Remarks by ET EDGE

11:05 – 12:00

Agility in Action: A CX Perspective

  • The CX Trends defining 2021 and beyond, with a focus on Agility
  • Creating agile business practices with a focus on remote-first thinking & disruption
  • Building agile teams fuelled by powerful tech stacks and collaborative team players
  • Leveraging the right channels, and using data to improve CX

Speakers

  • Anubhav Prashant, COO, Apollo Cradle & Apollo Fertility
  • Jatinder Paul Singh, COO, EBIX Cash Travel & Holidays
  • Vidya Gandecha, Director & Head of Customer Success, Zest Money
  • Arjun Arunkumar, Product Design Architect, Swiggy
  • Himanshu Kumar, Director Customer Success, Darwinbox
  • Session Chair: Vasudeva Munnaluri, Sales Director, Zendesk

12:05 – 12:10

Closing Remarks by ET EDGE

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  • Email: etunwired@et-edge.com
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  • About Us
  • Prive
  • Webinars
    • Upcoming Webinars
    • Past UnWired Sessions
  • Masterclass
  • Roundtables
  • Contact

Contact Us

  • Address: Lotus Corporate Park, 19th floor – 1902 and 1901, G – Wing, Off Western Express Highway, Geetanjali Railway Colony, Laxmi Nagar, Goregaon (East), Mumbai – 400063
  • Email: etunwired@et-edge.com