The Agentic Enterprise: Reimagining Logistics with AI, Data & Customer 360
Overview:
The Logistics Leadership Exchange is an exclusive virtual CXO roundtable designed for senior logistics leaders navigating a rapidly changing industry landscape. As customer expectations rise and AI reshapes business operations, logistics organizations are moving beyond disconnected systems toward intelligent, connected operations that provide greater visibility, faster decision-making and stronger customer experiences. The session will bring together logistics leaders for a candid peer discussion on transformation priorities, AI adoption, customer experience and operational resilience, followed by a Salesforce Leadership Perspective showcasing how Customer & Shipment 360 and Agentforce can enable the next generation of logistics enterprises.
Key Discussion Points:
- The biggest operational and customer experience challenges facing logistics organizations today.
- How AI and autonomous agents are transforming logistics operations and decision-making.
- Building a unified Customer & Shipment 360 across sales, service and operations.
- AI adoption, operational excellence and resilience as strategic priorities.
- Customer experience as a competitive differentiator in logistics.
- Practical AI use cases that can deliver measurable business outcomes.
- Connecting customers, shipments, partners and operations on a single platform.
- Where logistics leaders should begin their AI transformation journey and how to move toward an Agentic Enterprise.
Salesforce Perspective – Presentation & Live Demo
The Salesforce segment will translate the roundtable themes into practical technology applications, highlighting how Salesforce and Agentforce can help logistics organizations build intelligent, connected ecosystems.
- Customer & Shipment 360
- Agentforce for Logistics
- AI-powered customer service and operational workflows
- Improved operational visibility
- Sales and account management acceleration
- Practical use cases such as Voice AI, WhatsApp agents, quotation automation and account intelligence
- Roadmap to becoming an Agentic Enterprise
Who Should Attend
- CEOs and Managing Directors
- Chief Digital Officers
- CIOs and CTOs
- Heads of Supply Chain
- Heads of Logistics
- Customer Experience Leaders
- Operations Leaders
- Transformation & Innovation Heads
Agenda
Time |
Session |
Details |
11:00 – 11:05 AM |
Introduction & Opening | ET Edge |
Welcome, context-setting and introduction to the Logistics Leadership Exchange. |
11:05 – 11:50 AM |
Executive Panel Discussion |
Moderated peer discussion on logistics transformation priorities, AI adoption, customer experience, operational resilience and digital transformation. |
11:50 AM – 12:10 PM |
Salesforce Presentation & Live Demo |
Salesforce Leadership Perspective covering Customer & Shipment 360, Agentforce, AI-powered operations and live logistics use cases. |
12:10 – 12:25 PM |
Live Q&A |
Audience interaction and questions with the panelists and Salesforce speaker. |
12:25 – 12:35 PM |
Closing Remarks |
Key takeaways, acknowledgements and closing of the session. |
Expected Takeaways
- A clearer view of the most pressing transformation priorities for modern logistics enterprises.
- Peer perspectives on AI adoption, operational excellence and customer experience.
- Practical examples of how AI agents and connected data can improve logistics workflows.
- An understanding of Customer & Shipment 360 and Agentforce use cases relevant to logistics.
- A practical starting point for organizations planning or accelerating their journey toward an Agentic Enterprise.