Leveraging Tech To Empower Workforce And Customers By Utilizing Knowledge Management

“Technology is best when it brings people together.” – Matt Mullenweg, American Entrepreneur.

We have witnessed several technological advancements in businesses in the past couple of months. The emerging work culture is to work from any place, and in order to do so efficiently, we need more integrated and up-to-date ways of communication.

As a result of this shift, companies must now deal with massive amounts of data as well as the content. In these times, managing knowledge and ensuring that the proper set of information reaches the right person is critical. Many firms prioritise enabling remote employees to have quick and safe access to relevant insights.

A slew of new technologies promises to make data-sharing among and within businesses easier while keeping the veil of anonymity intact. As customers grow more digitally savvy, it will aid in the development of the workforce, opening up new options and empowering them to better serve customers.

According to Gartner, organizations that support data sharing will outperform their counterparts on most business value measures by 2023.

In light of current compliance standards, a highly regulated industry like the BFSI must engage in understanding new and creative technologies and tools such as Artificial Intelligence (AI) and Cloud. While these technologies are game-changers that provide numerous benefits to a company, a company must be able to utilise the proper technology right now.

It’s time we figure out which tools and technologies would work best for our company and how we can use these resources to empower our employees.

Join the Economic Times Session Around Leveraging tech to empower workforce and customers by utilizing knowledge management, powered by Verint as it will touch upon some important points such as –

  • Enhancing the way knowledge is created, managed and maintained
  • Providing remote employees with a robust knowledge base
  • Improving the accuracy and efficiency of employee interactions to build customer loyalty
  • Harnessing the power of AI and cloud in customer engagement strategy

Speakers

Anil Chawla
Managing Director – India & SAARC
Verint 

Dheeraj Mohan
Head Strategy & IR and Analytics & CE
Equitas Small Finance Bank

Gayatri Nathan
SVP & Head – Customer Operations
Tata AIA Life Insurance

K V Dipu
President – Head Operations & Customer Service
Bajaj Allianz General Insurance Company

Poorna Pushkala
Head – People, Branding & Communications
Samunnati Financial Intermediation & Services

Prasanna Lohar
VP Technology – Digital | Innovation | Architecture
DCB Bank

Sanaa Arora
Associate Director, Human Capital Consulting
Deloitte India
Moderator

Sunil Aryan
Director Practice, Asia | Backoffice and Retail
Verint

Agenda

18.30 – 19:00 Registration
19:00 – 19:05 Opening Remarks by ET Edge
19.10 – 19.15 Setting the tone

Anil Chawla – Managing Director – India & SAARC, Verint 
19:05 – 20:00 Positioning Knowledge to Work: Empowering workforce using knowledge management to drive business

 

  • Developing an effective knowledge management strategy to add value
  • Optimizing customer experience with hybrid workforce
  • Ensuring consistency and accessible information across the workforce: Challenges, hurdles & opportunities
  • Enhancing customer satisfaction with relevant real time knowledge

Speakers –

  • Ratan Kesh – EVP and Head – Retail Operations and Service, Axis Bank
  • Poorna Pushkala – Head – People, Branding & Communications, Samunnati Financial Intermediation & Services
  • Prasanna Lohar – VP Technology – Digital | Innovation | Architecture, DCB Bank
  • Dheeraj Mohan – Head Strategy & IR and Analytics & CE, Equitas Small Finance Bank
  • Gayatri Nathan – SVP & Head – Customer Operations, Tata AIA Life Insurance
  • K V Dipu – President – Head Operations & Customer Service, Bajaj Allianz General Insurance Company
  • Sunil Aryan – Director Practice, Asia | Backoffice and Retail, Verint

Moderator – Sanaa Arora, Associate Director, Human Capital Consulting, Deloitte India
20:00 – 20.20 Q&A
20.20 Cocktails and Dinner

Register Now

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