Past Webinars

“The customer’s perception is your reality.” – Kate Zabriskie, Business Training Works

For many segments, the COVID-19 pandemic has significantly accelerated change in the way organisations interact with their customers. There is now an absolute necessity to adopt digital first customer engagement models and place digital transformation at the heart of organisational strategy, to ensure alignment with the future of customer & employee engagement and experience.

Today the need of the hour is aligning continuous changing behaviour of the customer. Pre- pandemic if a customer’s journey was 70% digital and 30% physical, it is safe to say that most consumers have moved to digital, almost completely. Consumers want today a flawless experience which is being provided by many e-commerce companies. Following this trend, other industries such as retail have started to pick up the pace of digital transformation for providing better customer experiences. As per the 2021 Gartner CIO Survey, nearly 63% of retailers expect to spend more on business intelligence/data analytics and 35% of retailers surveyed are planning to implement artificial intelligence.

A digital-first model requires digital to be at the heart of the transformation to ensure we have truly aligned ourselves to the future of Customer & Employee Experience. For industries such as banking and automotive, customer experience is even more important. The key processes to keep in mind are customer onboarding and maintaining relationships. It is important to understand that consumers today have many options if they feel the current company is not able to provide them with the best. Other proven benefits of digitization include higher retention rates and reduced acquisition costs.

The data shown by IBEF says that the Indian automotive industry (including component manufacturing) is expected to reach Rs. 16.16-18.18 trillion (US$ 251.4-282.8 billion) by 2026. The growing auto sector indicates that sales will be going up and more consumers will be buying vehicles. To make their buying experience better many auto companies have started to roll out virtual showrooms to provide satisfaction.

In this ET Unwired Panel Session we will focus on the types of processes that are impacted. We address how to identify and define digital customer and employee engagement and interaction. We also discuss how to implement change ensuring optimum employee productivity and enhanced customer experience

Join the Session and learn how to:

• Create secure & simplified experiences for customers
• Universal Customer Engagement Mechanism
• Ensure Employee Productivity

Peter Quinlan
Vice President, UCC Product Management
Tata Communications

Manish Gaur
Head IT
Patanjali

Anurag Jain
Chief – Information Technology (CIO & CTO)
Bajaj Housing Finance

Amit Saxena
Deputy Chief Technology Officer Digital Banking
State Bank of India, Global I.T. Centre

Sauvik Banerjjee
CTO
Tata Digital

Rajnish Kumar
Head Digital and Direct to Consumer
ITC Limited

Somick Goswami
Partner – PwC India Consulting
PWC
Moderator

One day or day one? You decide!

All industry sectors, including healthcare, have been coping with the challenges drawn by the pandemic. Businesses have had to keep an eye on rapidly evolving technologies and consumer demands and respond to these changes not just to ensure optimum operation but also to become more resilient to unforeseen events.

The healthcare sector has to rely on data to make critical decisions and hence it requires a lot of computing power for analysis and insights. Data analytics and other tools if used cohesively could transform the sector and better prepare for future emergencies.

According to market research, India’s healthcare analytics market is forecast to cross Rs. 47.04 billion by 2025, with a compound annual growth rate (CAGR) of 20.49% between 2020 and 2025. Healthcare analytics is still in its early stages of implementation in India, but it will help medical professionals to fulfill the country’s service needs.

Join The Economic Times Live Webinar, Business Continuity in Uncertain Times using cloud services, powered by AISPL, to find out how to use cloud technology to power precision medicine, personalize patient journeys, engage more closely with customers, and ultimately improve outcomes.

Learn about how legacy companies can change for the better by helping you increase the pace of innovation, unlock the potential of data, and personalize the healthcare journey.

Key Takeaways:

• Simple data loading, integration, and interpretation of a variety of data types
• Keeping up with government regulations that are constantly evolving
• How to use emerging technology to deliver health care to all communities
• The significance of developing interconnected data solutions for health information systems

Manuj Vangipurapu
CEO Quadone Technologies
Director of Clinion- eClinical Platform

Karan Desai
Sr. Solutions Architect
Amazon Internet Services Private Limited

Faced with a constantly evolving business landscape and unprecedented levels of uncertainty, it’s more vital than ever that data and analytics leaders forge new paths to enable a cloud managed data centric culture within their organizations. The uncertainty ushered in by 2020 will stay with us for some time but with these disruptions comes enormous opportunities to forge new paths.

Organizations are always looking at achieving profitable growth while sticking to compliance as much as possible. Organizations need modern data management strategies that address enterprise data related to customer information while also keeping in mind big data – encompassing of semi-structured or unstructured data. Capturing and leveraging massive volumes of data enables organizations to capitalize on new data driven business opportunities.

To reduce complexity, organizations need to combine their data into a single universe that will help enhance visibility, deliver valuable insights that can improve efficiency, automation and growth. In the current scenario, a single data universe is still an aspiration for most organizations. In most cases, data resides in multiple siloed environments because they are not meaningfully connected which makes them less accessible and ultimately compromising on valuable insights.

Organizations can effectively manage data by implementing the use of tools and methodologies to get insights however they need to leverage existing assets and connect the data across the whole technology landscape.

This discussion is an opportunity for IT professionals from across industry to understand the potential benefits and opportunities that are associated with data management – focusing on aspects such as Cloud Data Management and Security, Software based Storage and Disaster Recovery; understand how business leaders are deploying and integrating cloud solutions with various services which overall decreases the time and effort.

Vijay Gurumurthy
Director Enterprise IT
Capgemini

Ramprakash Ramamoorthy
Director – AI Research
Zoho Corporation

Ayan de
CTO
Exide Life Insurance

Manjunath Prasad
Head IT
T V Sundram Iyengar & Sons Pvt Ltd.

Pradeep Seshadri
Director – Sales Engineering
Commvault India and SAARC

T.G. Dhandapani
Advisor – Digital Transformation
Moderator

Innovation is the key to success!

Modernization and technology advancements have proved to be the most essential, reliable, and effective in times like these for the retail sector. With the apocalypse leaving adverse effects on retailers, it has become indispensable for them to cope with the changing needs of the consumers with the help of the latest technology such as Big data and market analytics solutions.  These provide new ways of insight into consumer desires and interests, allowing marketers to provide customized offerings that improve loyalty and drive increased revenue.

According to a report, retailers are embracing public clouds quickly. The retail sector already uses 15% of the public cloud, compared to 12% globally, and consumption is expected to rise to 22% in the next two years, outpacing the global cross-industry average by an even greater margin of 7%.

It’s about time you make the switch to the cloud as soon as possible so that you can increase the reliability of your website and improve the user experience right away.

The underlying infrastructure is crucial to connect, engage, and sell to consumers in a digital industry like e-commerce. As a result, retailers seek a dependable cloud infrastructure that is modular, stable, highly scalable, globally accessible, and cost-effective.

The cloud service providers can offer benefits such as replacing traditional infrastructure with cloud services, delivering fast and excellent services across multiple channels, understanding customers better, lowering operational costs and increasing data security.

Join The Economic Times Live Webinar, Business Continuity in Uncertain Times using cloud services, powered by AISPL, for gaining competitive advantage in your industry.

Learn about how legacy companies can change for the better by offering agile and cost-effective solutions custom-built for retail businesses.

Key Takeaways:

• Focus on projects that differentiate your business, not the infrastructure
• Offer your customers a cohesive and seamless experience
• Develop and deploy applications faster
• Improve data security
• Optimize business through data
• Embrace the latest cloud technologies to lower operating costs and increase agility

Vivek Vishwanathan
Vice President – Information Technology
Work Store Ltd.
Holistique Beauty Products
Valuetree Ltd.

Abhishek Sarolia
Solutions Architect
Amazon Internet Services Pvt. Ltd.

It’s better late than never!

The BFSI industry has rapidly seen the proliferation of emerging technologies such as machine learning, AI, Cloud, IoT and Blockchain to the extent that they have been widely regarded by experts as the fastest adopter of technology. The present volatile economic conditions have accelerated the adoption of these technologies as companies in this sector look to generate more revenue by expanding markets, retaining customers and designing a seamless experience.

According to a research report, the financial services sector’s top motivations for modernising its IT infrastructure are to gain greater control of IT resource usage (59%), and to gain the speed (58%) and flexibility (55%) needed to meet business requirements. In these journeys of transformation, cloud and cloud computing have played a critical role.

Cloud services today can present benefits such as unlocking the power of data and analytics in order to overhaul a process, project or product as business leaders look to balance complexities such as changing customer behaviour & expectations while modernising their IT systems simultaneously. Cloud service providers can also help companies build trust with customers by providing security solutions as well.

A PwC study showed that 69% of CEOs in the financial services sector are either moderately or highly worried about cyber-threats, and 65% of these firms said they have implemented cloud-based protection controls.

Join The Economic Times Live Webinar, Business Continuity in Uncertain Times using cloud services, powered by AISPL, for unlocking the true potential of your business.

Learn about how legacy companies can change for the better by offering solutions custom-built for financial institutions to manage risk, streamline operations, and sustain growth.

Key Takeaways:

• Ensure data integrity with secure infrastructure
• Build and operate high-performing resilient systems
• Analyse process data to uncover what is important
• Automate workflows with the right action at the right time
• Bring elegant customer experience

Ajinkya Garde
IT Head
Bharati Sahakari Bank Ltd.

Dhirendra Pratap
Chief Technology Officer (CTO) and Co-founder
Finflux

Nehal Mehta
Head – Business Development – Financial Services Sector
AWS India/SAARC

The digital workplace will never be same again. As the global economies are recovering from the pandemic, evolving beyond is imminent threat. And with that, the move to cloud applications and Unified Communications is fast becoming a standard for enterprises targeting business continuity, global collaboration, and productivity.

Organisations around the world are harnessing the power of the cloud to empower their people to work as effectively and collaboratively as possible. When a business expands, its people need to be brought closer. A cloud-based collaboration suite for messaging, video, voice, and conferencing ushers an Enterprise into a New World of Communication with renewed collaboration and efficiency.

Microsoft Teams Solutions by Tata Communications offer a cloud-based collaboration suite for messaging, video, voice, and conferencing. The Tata Communications and Microsoft partnership smashes through the siloed working infrastructure with a 24*7 real-time collaboration.

Join The ET Unwired Collaboration Series: Future Ready Enterprises in the Digital-First World, powered by Tata Communications and Microsoft to learn how to enable seamless global communication across your enterprise.

Key Discussion Areas :

• Improving productivity through seamless and agile collaboration suite.
• Manage a consolidated audio, video, and web conferencing infrastructure under a single framework.
• Single glass pane infrastructure for monitoring and administration.

Kaartick Ramasubramanian
Solutions Engineering Lead – South
Tata Communications

Sanjay Iyer
Director – Technology Solutions
Microsoft India

The global pandemic has put unexpected pressures on businesses of all sorts in a way that has never been projected in any business continuity programs. From business continuity, resilience and cost optimization it is critical for businesses to be able to overcome new and evolving challenges. Cloud migration and optimization enable organizations of all size to be able to blend resources, budget and security all in one place.

The journey to public cloud requires an experienced partner who can help you define an approach that addresses your business goals. In most cases organizations that have adopted cloud solutions do not know if they are realising the full potential of its capabilities or cost saving ability.

This discussion will help business leaders understand the industry best-practice approaches to cloud deployment and cost optimization when shaping their strategy.

DISCUSSION OUTLINE | SEAMLESS CLOUD TRANSFORMATION JOURNEY – CREATING NEW VALUES THROUGH POWERFUL DIGITALIZATION

• Agility which cloud applications can bring to any infrastructure and their potential for growth
• Efficient strategies for managing complexity in multi & hybrid cloud deployments
• Understanding and identifying the top 3 cloud trends for the future
• Controlling and automating security across multiple clouds and applications
• Importance of application modernization through cloud platforms to boost agility

Dhaval Pandya
Corporate CIO
Piramal

Jai Prakash Sharma
Vice President – Technology Operations
Info Edge India

Manjunath Prasad
Head IT
T V Sundram Iyengar & Sons

Mohit Gupta
Chief Information Security Officer
MothersonSumi INfotech & Designs

Rajesh Awasthi
Global Head -Managed Hosting & Cloud Services
Tata Communications

Dipankar Chakrabarti
Executive Director & Chief Data Control Officer
PwC India
Moderator

You snooze. You lose.

All industry sectors including manufacturing have had to keep their eye on the ever-changing technology and market needs, and adapt to these circumstances to not only ensure that they operate optimally but also become resilient to future shocks. And technology, especially cloud computing, has emerged as the one constant that has played a critical role in these transformation journeys.

According to IDC’s COVID-19 Impact on IT Expenditure Survey, May 2020, 64% of organizations in India are predicted to raise demand for cloud computing and 56% for cloud applications as a consequence of the pandemic’s spread. Cloud computing adoption is gaining traction in India and is rising at an exponential rate.

With increasing business complexities, business leaders need to focus their resources on optimizing production, creating new smart-product business opportunities, and improving operational efficiencies across the value chain by upgrading their IT infrastructure that is able to collect and centralize mass amounts of operational data, enable rich analytics, and provide actionable insights. And cloud service providers can offer just that with benefits such as improving operations, innovating faster, lowering IT/OT costs and enhancing security using RPA, machine learning, AI and transforming existing plants into smart factories.

Join The Economic Times Live Webinar, Business Continuity in Uncertain Times using cloud services, powered by AISPL, for transforming your business.

Learn about how legacy companies can change for the better by helping you build, train, and deploy models to generate better data, more accurate analysis, and faster production.

Key Takeaways:

• Increase industrial equipment performance
• Improve product quality and quality control
• Boost operational efficiency everywhere, even in remote edge locations
• Develop smarter, more accurate forecasts

Manish Thakar
Information Technology Consultant
Hitachi Hirel Power Electronics Pvt. Ltd.

Ramakrishnan Saravanan
Business Development and Strategy Lead – SMB, Amazon Internet Services Private Limited (AISPL), AWS
India and South Asia

The $5 billion 1MDB scandal in Malaysia that first came to light in 2015, brought sharp focus on Anti-Money Laundering (AML) regulations and their implementation in South East Asia.

Leading experts and organization’s estimate that the current global pandemic has boosted money laundering globally after a sharp spike in online banking.  A large number of digital banking transactions were accompanied by rising transactions from unverifiable identities. This is expected to have substantially augmented an illegal activity that was already worth $1.6 trillion before the onset of the pandemic.

Since regular bank transactions and, export trade, where banks again come into the picture, are key routes to money laundering, AML regulations by central banks, and their implementation have rightly become the focus of banking regulators, especially those in South East Asia.

Combatting money laundering effectively and implementing AML regulations comes with its own set of challenges. The webinar will discuss these challenges.

Webinar Discussion Points

Adapting to evolving and greater AML regulations in South East Asia

1. As banking regulators like those in South East Asia, keep evolving their regulations and seek large volumes of granular bank data for holistic analysis, how can banks establish the right Anti Money Laundering Solution ensuring its ability to customize and adapt?
2. How banks can anticipate regulatory risks, assess risk exposure, and anticipate future risks.
3. How can banks ensure accuracy, integrity, and timeliness with their data architecture and IT infrastructure for improving cost efficiency?
4. How banks can collaborate among themselves to evolve standardization in regulatory reporting.
5. Need for a regulatory environment that encourages cross-border sharing of best practices and innovations besides encouragement of innovation within the countries for their superior access
6. Changing Scenario in South East Asia with regards to tight monitoring by FATF and amendments to AML policy by central banks.

Managing enhanced regulatory burden and costs with digitization

1. How AI, ML and Robotic Process Automation applications in Regulation Technology (RegTech) can effectively automate regulatory reporting with machine-readable and machine-executable activities, eliminating errors from manual interventions.
2. How banks can embrace RegTech innovations to ensure real time response and reporting, lower implementation and refresh costs besides ensuring scalability.

Balancing superior customer experience with highly secure banking

1. Using AI and ML applications along with better Big Data management and data analytics, especially predictive data analytics and decision analytics, to ensure friction-free digital KYC processes for superior customer on-boarding and experience.
2. How better digital identity management can ensure better transaction security and adherence to AML regulations.

Presentation by IDBI Intech (15 minutes)

How IDBI Intech provides complete solutions for digital transformation and adaptation for rapidly changing AML regulations and requirements, especially for banks in South-East Asia

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The year 2020 saw banks adopting radical digitalization in response to the pandemic. According to a recent survey by Financial Brand, 51% of the banking institutions stated improving customer experience as a priority in their digital banking endeavors. This implies that banks will remain skewed to offering consistent performance, enhanced security, and ever-improving customer experience as a part of their CX strategy.

Moreover, with more and more customers turning to mobile for their needs, rising customer expectations and a stream of use cases that render even the newest digital banking experiences obsolete will remain a perpetual challenge for banks. On top of this, internal infrastructure barriers, prolonged loan disbursals, skill ineptness, and an existing portfolio of NPAs, have further led the banks to a conundrum. With an extensive and intricate cluster of new-age use-cases that technologies like AI, IoT, deep learning, data analytics offer in finance, banks can lay grounds for customer-driven banking ready for a face-off with the FinTech heavyweights.

We would like to invite you for a 45-minute panel discussion featuring eminent technology leaders from the banking industry to derive perceptive insights on how banks can transform the digital experience for their customers.

Brief Agenda:

• Key DX Challenges faced by banks in the post-COVID world and how are they adapting
• Changes in the Digital customer journey due to the pandemic
• Key technologies that will play a role in shaping the future of Digital Customer Experience
• Role of AI and Data Analytics in driving intelligent and personalized customer experiences
• DX Battleground – Do fintechs have an edge over banks or are they strategic partners?