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HOW DIGITAL EXPERIENCE IS DRIVING TRANSFORMATION IN BANKING

unwiredcp2021-05-21T10:37:43+00:00

The year 2020 saw banks adopting radical digitalization in response to the pandemic. According to a recent survey by Financial Brand, 51% of the banking institutions stated improving customer experience as a priority in their digital banking endeavors. This implies that banks will remain skewed to offering consistent performance, enhanced security, and ever-improving customer experience as a part of their CX strategy.

Moreover, with more and more customers turning to mobile for their needs, rising customer expectations and a stream of use cases that render even the newest digital banking experiences obsolete will remain a perpetual challenge for banks. On top of this, internal infrastructure barriers, prolonged loan disbursals, skill ineptness, and an existing portfolio of NPAs, have further led the banks to a conundrum. With an extensive and intricate cluster of new-age use-cases that technologies like AI, IoT, deep learning, data analytics offer in finance, banks can lay grounds for customer-driven banking ready for a face-off with the FinTech heavyweights.

We would like to invite you for a 45-minute panel discussion featuring eminent technology leaders from the banking industry to derive perceptive insights on how banks can transform the digital experience for their customers.

Brief Agenda:

  • Key DX Challenges faced by banks in the post-COVID world and how are they adapting
  • Changes in the Digital customer journey due to the pandemic
  • Key technologies that will play a role in shaping the future of Digital Customer Experience
  • Role of AI and Data Analytics in driving intelligent and personalized customer experiences
  • DX Battleground – Do fintechs have an edge over banks or are they strategic partners?

Speakers

Abhay Johorey
Head – Digital
ICICI bank

Business leader with 30 years of progressively senior & diverse experience across Retail & Wholesale Banking, Insurance, Telecom, Fintech & Software.

Acted as a thought leader on Emerging digital business models and technologies and articulating the digital future for enterprises.

Honours / Awards :

  • Global Data Top 100 Visionary (Truata & Hottopics.ht) (2020)
  • United Nations Task Force on intersection of Technology, Finance & SDGs (2019)
  • Greatest Marketing Influencer by CMO Asia-2018 (2018)
  • NPCI National Payment Excellence Award (Instant Payment Products) (2018)
  • IBS Product Innovator of the year (Partnerships in Digital Payments) (2018)
  • Listed as the Greatest Marketing Influencer by CMO Asia-2017 (2017)
  • Alexander Graham Bell National award for service innovation (2014)
  • GSMA Award for the Best Telecom App (Global) (2013)

Abhay holds a B.E. degree from IIT Roorkee and also an MBA from IIM Calcutta.

His hobbies include Graphic Design, Western Classical music & Art History.

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Anup Baruah
Head – DX Fintech & BFSI Practice
Datamatics

Anup has over 2 decades of experience in the IT industry delivering successful products and services to diverse global clients. He has led multiple digital transformation engagements across verticals. He currently leads the DX Fintech and BFSI practice at Datamatics.
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Prasanna Lohar
Head Technology – Digital | Innovation | Architecture
DCB Bank

Chief Innovation Officer at DCB Bank, TOP 50 CIOs, Top 100 Innovative CIOs, Digital Leader of the Year,
Top 20 BFSI Leaders, Most 50 Payment Influential, Leading Indian Blockchain & Fintech Forum
Co-Chairing at FICCI Sub-Committee on Blockchain, Big Data and Analytics
Member at IAMAI Committee on Blockchain
Member at Hyderabad Fintech Forum
Member at Bangalore Fintech Forum
Member at IDRBT Fintech Forum
Member at FICCI, National Committee for Artificial Intelligence
Mentor at various AICs (Atal Incubation Centers)
Jury & Mentor for various Startup & Innovation initiatives in India

Innovation is my passion. Collabaoration is my attitude. Execution is my action. Architecture is my Forte.

Currently I am practicing Digital Transformation, Innovation Implementation & Architecture Orchestration at DCB Bank.

I have launched Global Innovation program – “DCB Bank Innovation Carnival”. It will bring on Unique Experience of Innovation generation thru Hackathons & Accelerator programs in India. I have mentored more than 250 Startups during this program.

I am associated with Many Accelerators, Partners, Education institutes to practice Open innovation thru Hackathons & Innovation Programs.

I am working with various INNOVATION, FINTECH & BLOCKCHAIN Forums in India to create a Robust Innovation Ecosystem in India.

As part of DCB’s Digital & Architecture Transformation, I am closely associated with New & latest technology Strategy, Assimilation, Experimentation, Innovative Customer Servicing & Engagement, Robust Architecture Implementation, Fintech & Startup Alignment, Open Innovation practices, Collaboration with other Banks on various initiatives.

At DCB I have worked as Digital Bank Head & I am Part of various deliveries like India’s first Aadhaar & Biometric enabled ATM, Paperless A/c Opening – Zippi, India’s first Omni-Channel Framework for Bank, KYC , Blockchain , Mobile banking & Mobile Apps, Open Banking & Internet Banking Initiative, Unified Payment Interface (UPI), Bharat Bill Payment, API Management, Blockchain, Switch & Cards relevant initiatives.

I have Over 21+ Years of Industry Experience in Engineering and Development, Product Development, Organization Strategy & Governance, Risk Audit Compliance Management, Business Process Management, Enterprise Architecture, Mobile Apps, Digital Transformation, Fintech, E-Commerce, Payments, Platform & Product Innovation, Data Science, Automation, , AR & VR , Artificial Intelligence & Machine Learning, Open Stack, Cloud Computing, Analytics, Big Data, IOT, Blockchain, UI-UX & Business Development.

In 2017-2021, I have bagged many Leadership awards Most Influential Payment Professionals, TOP 50 CIOs, Top 100 Innovative CIOs, Digital Leader of the Year, Top 20 BFSI Leaders.

I have appeared in many BFSI & Industrial Conferences as Key-Note Speaker & contributed to ecosystem.

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Shadab Mehboob
Head of Technology and Development
J&K Bank

Shadab comes with over 20 years of management and leadership experience in banking technology and IT operations. He possesses significant experience in driving IT initiatives across IT infrastructure, applications management and data center management. He has been responsible for driving the design, development and implementation of large enterprise-class data management solutions.
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Srinivas Iyer
Senior Vice President & Head – Digital Partnerships
AXIS Bank

Srinivas has a rich experience of over 18 years in the BFSI sector. Srinivas in his current role with Axis Bank is responsible for building and scaling partnerships across the digital landscape .

Before joining Axis, Srinivas was associated with HDFC life and has acquired and managed large partnerships across Group, Credit Life and Bancassurance business. He was also responsible for building and scaling partnerships across Digital Ecosystems.

He is a avid reader and loves travelling.

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Topendra Bhattacharjee
Head – Digital Banking, Direct Banking & Analytics
RBL Bank

Topendra Bhattacharjee is the Head – Digital Banking, Direct Banking & Analytics. He has over 19 years of experience and currently leads the Digital banking forays of RBL Bank. He is responsible for revamping and upgrading the mobile banking and internet banking experience for retail customers. He has also led the creation of the Digital acquisition platform for retail client onboarding. Mr Bhattacharjee is constantly working towards digital innovation and enhancement of digital banking products at the Bank.

He has a Masters in Business Economics and has also done his Business Administration and Management from Insead, Singapore

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Agenda

15:00 – 15:10

Registration

15:10 – 15:15

Opening Remarks by Datamatics Speaker

15:15 – 15:45

Digital Experience as a Catalyst to Transform Banks in the Post-COVID World

14:45 – 16:00

Q&A

16:00

Close of the Session

Contact Us

  • Address:: Lotus Corporate Park, 19th floor – 1902 and 1901, G – Wing, Off Western Express Highway, Geetanjali Railway Colony, Laxmi Nagar, Goregaon (East), Mumbai – 400063
  • Email:: etunwired@et-edge.com

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  • About Us
  • Prive
  • Webinars
    • Upcoming Webinars
    • Past UnWired Sessions
  • Masterclass
  • Roundtables
  • Contact

Contact Us

  • Address:: Lotus Corporate Park, 19th floor – 1902 and 1901, G – Wing, Off Western Express Highway, Geetanjali Railway Colony, Laxmi Nagar, Goregaon (East), Mumbai – 400063
  • Email:: etunwired@et-edge.com

Recent Webinar

Modernizing Data Management

As organizations realize the benefits of digital and cloud transformation, it has resulted in a further increase in pace... read more

Unlock And Scale

There is no better approach to solving challenges than the famous saying “two heads are better than one. Harnessing the... read more

Innovation stories of India

read more