During these challenging times, businesses have to rapidly transform their digital experiences to cater to the shifts in customer demand, behaviour, and expectations. The impact of quarantining has propelled this into a hyperdrive, increasing online sales. Keeping the hyperconnected consumer engaged by presenting the right content at the right time throughout the customer journey is the need of the hour. Organizations need to ensure that they have robust commerce foundation helping end users in the last mile of their experience journey.
Successful shopping experiences don’t happen by accident. They occur when you connect with customers on their terms especially during these times. But presenting the right content at the right time throughout the customer journey is no small feat. Consumers today have access to your brand through more channels and touchpoints than ever before. Whether in-store or online, you need to engage these hyper-connected customers on the channels that matter to them. So, it’s time to forget about organization silos and focus on business outcomes.
In this exclusive webinar Adobe solution leader will share his perceptive on customer experience management and how we can leverage experience driven commerce in challenging times.
The webinar will also feature fitness icon, Mandira Bedi who would be sharing some useful tips on how to be active and fit while working from home and during changing global scenario.
Gowthamram C Nallan
Leader Solution Consulting
Actress | Fitness Icon