Past Webinars

The role of the General Counsel has evolved significantly over the past decades, from a pure legal risk management function to a strategic advisor to the CEO and Board leadership. This cadence of constant transformation has only accelerated in this new decade, driven by the need to bring in revenue cycles, the uncertainty of a global pandemic, risk of cyber-security attacks, the ever-changing regulatory landscape, and threat of reputational damage or corporate scandal. In response, general counsel are rethinking their leadership roles and extending their influence by introducing innovative Cloud, Data and AI technology tools and cultivating new talent and skills for their legal departments to thrive in this modern age of disruption and uncertainty.

This Legal Transformation webinar will kick off with leadership insights on the positioning of legal department and its importance in India, with laser focus on strengthening trust and transparency, pillars that are critical for all business relationships, especially in the face of privacy and cybersecurity. Experts will share their thoughts on how they are undertaking their own digital and skills transformation, with each legal professional embracing these changes with “tech intensity” as the key to success of their organization around the globe.

The discussion will further delve into the critical importance of general counsel leadership in time of significant disruption and the evolution of the legal department. Today’s general counsel requires more than just legal and technical pedigree, but a host of dynamic leadership skills to lead the legal department and the business through disruption, ambiguity, and transformation. The 75 minutes session will focus on multitude of topics that promises to transform the sector.

Keshav Dhakad
Group Head & General Counsel – Corporate, External & Legal Affairs (CELA)
Microsoft India

Bernadette Bulacan
Vice President and Lead Global Evangelist
Icertis

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“Information is the oil of the 21st century, and analytics is the combustion engine.” – Peter Sondergaard,

Companies looking to breach the veil of uncertainty and weaving resilience into their DNA for future shocks are focusing on gathering more data to unlock new revenue options.

This data has enormous potential for helping a firm thrive and for assisting executives in making real-time decisions. However, this can only happen if this data is used to its full potential in order to generate useful insights.

And business intelligence can prove to be more useful in these tumultuous times if it is relayed in a real-time manner. Active intelligence seems to be the answer. It provides analytics-ready data along with the most updated information in real-time. With an amalgamation of the data at rest and data in motion, it represents the pulse of the data, providing business insights and creating an intelligent data-to-analytics pipeline.

Prepare your business for unexpected situations in future by using Active Intelligence, as it can help you anticipate the upcoming trends. It provides more detailed insights, thanks to AI-powered analytics. Active Intelligence also represents the business moment by adding business logic to analytics-ready data, transforming it into business-ready data and enabling collaboration among all data personas.

About The Economic Times virtual round table

As we are in the midst of the epidemic, companies must cling to the most cutting-edge technology in order to prosper in these trying times. The Economic Times Power of Active Intelligence: Transcending collaboration beyond the last mile will unleash the power of using Active Intelligence in today’s data-driven demands. With real-time agility becoming the need of the hour, it is critical for businesses to adapt to demands as quickly as possible. Active Intelligence enables them to not only outperform the competition, but also to adapt and respond quickly to changing situations.

Aashish Goyal
General Manager – Data Strategy & Governance
Tata Communications Ltd.

CK Tan
Senior Director, Solutions & Value Engineering
Qlik

Pankaj Agarwal
Deputy Vice President – IT
Tata AIG

Subhasis Majumdar
Principal Consultant & Head Ultimatix
Tata Consulting Services Ltd. (TCS)

Poornima Ramaswamy
VP, Global Solutions & Partners
Qlik
Moderator

True, technology lies at the heart of any digital transformation, but digital transformation is much more than that. “The biggest part of our digital transformation is changing the way we think,” Monique Shivananandan correctly noted.

Digital transformation is the integration of digital technology into all elements of a business, fundamentally altering how you operate and deliver value to customers. It’s also a cultural shift that requires organizations to constantly challenge the status quo, experiment, and learn to accept failure.

Businesses who are reinventing themselves with digital technology see a lot of potential.

When it comes to digital transformation, there is a case to be made for business and financial prudence. To make their business processes more agile, companies have begun to move beyond process automation. They are now into Hyperautomation.

IT leaders are now concentrating on quick fixes to improve business processes; yet, finding the right technology for the right process remains a challenge. Hyperautomation is presently attracting a lot of attention owing to the numerous advantages and business benefits it brings to the table.

Companies are striving to digitise to build future resiliency and keep their operations viable, and India as a market presents a great opportunity for digital transformation.

Join us in The Economic Times Live webinar powered by Datamatics, an IBM Partner, on 23rd September between 11:30AM to 12:30PM to understand how digital transformation provides organisations with tremendous potential to grow and give value to their consumers.

The speakers in this webinar will address how digital transformation is a business enabler with the primary driver being delivering value, as well as real-world Hyperautomation use cases from a variety of industries and how it is altering the way businesses automate activities.

Key Takeaways:

• How organisations across industries set their digital transformation vision
• How organisations are leveraging Hyperautomation to achieve their digital transformation vision
• Industry best practices for successful digital transformation with industry use cases from experts

Satyaki Raghunath
Chief Strategy & Development Officer
BLR Airport

Deepak Mudalgikar
Chief Technology Officer
SBFC Finance

Monojit Paul
General Manager (E-Comm & Digital Initiatives)
State Bank of India

Tapan Mehta
APAC Head : Data, AI & Automation Ecosystems
IBM

Sachin Rane
EVP & Head –Software Solutions
Datamatics
Moderator

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Connectivity is everywhere. Analytics are intelligent. Data growth is exploding at exponential levels, coming from new sources in entirely new ways. Cloud has forever changed the world around us, making innovation more accessible, escalating expectations. Digital transformation is happening, but it’s not moving fast enough.

And now we face a new and unprecedented era of disruption. One that forces us physically further apart, tests our ability to adapt and evolve. One that pushes us to move at warp speed, to be more responsive to customers and agile to conditions. Your data is your business, the key to delivering rich, personalized experiences in a digital world. But making that human connection doesn’t come easy. Data-driven digital transformation is no longer just a strategic initiative. It is how we will devise new ways to work, interact, and do business together—with customers, with employees, with the world.

Digital transformation is a survival requirement for the right here, right now.

IT is no longer simply a back-end business function, it has moved front and center for your business. Doesn’t matter what your role is. Doesn’t matter whether your business was born on cloud or migrating that direction. You will need the ability to instantly adapt to a rapidly changing new normal. To adapt, you must have access to the right data, at the right time, in the right place—at the right pace. Speed is the new scale.

Join The Economic ET Unwired Session on Helping Customers Lead with Data – Nepal Edition powered by NetApp & Redington to experience and learn how we are helping customers lead with data.

Rajesh Itagi
Sr SE Manager – Mid-market, Commercial & Cloud
NetApp

Bikram Dahal
Co-founder & CTO
Docsumo

Shivaraj Upadhyaya
Head- Digital Banking
NMB Bank

Shuja Mirza
Director – Solutions Engineering
NetApp India & SAARC

Dhananjaya Tambe
CEO, C-Edge Technologies Ltd.
Former DMD & CIO, State Bank of India

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57% of tech-savvy customers say they would leave their financial institution (FI) to get personalized proactive services elsewhere. They’re even willing to share their personal data and pay more to get those services.

NTT DATA surveyed nearly 5,000 consumers and 500 financial services executives in 8 countries to find out what attracts customers to banks and makes them want to stay.

In this webinar, we’ll discuss why more than 93% of the Financial Institutions surveyed agree that offering personalized, proactive services is an opportunity for growth, but only 16% of them are doing it.

You’ll also hear executives from digitally leading financial services institutions talk about the steps they are taking to make one-to-one hyper-personalized financial services a reality.

Key Takeaways:

• Where the opportunity for personalized proactive services is and where Financial Institutions are on the journey
• What an AI-enabled bank of the future will look like
• Why partnering is key to execute hyper-personalized initiatives

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Prosperity and economic developments resulting from the new partnerships and agreements across businesses is paving a way for a new connected world. New ground-breaking tools and tactics are therefore needed to improve warehouse operations, visibility, and accuracy in supply chain function, thus contributing to recover from the slowdown. A possible way-out could be modernizing of warehouses to meet both consumer and commercial customers’ customization expectations and growing needs. This session is devised to discuss the extreme uncertainties that may lead to serious disruptions of the supply chain and warehousing. It will discuss the pain points of manufacturers, their requirements and solution to these challenges by way of warehouse modernization in India.

Sanjay Bakshi
AGM, IT
Safexpress

Sriram P
Chief Strategist, DEI Transformation,
AVTAR

V. Bino George
Head of Business Consulting
Infor India

V. Raju
Senior Vice President, CL, Chemical, Pharma & Food Sector
AvvashyaCCI

Vikas Bhaskar
VP, Supply Chain Engineering, Contract Logistics
Stellar Value Chain Solutions

More people than ever before are working remotely. Before the pandemic, working from home was a privilege with strict policies and guidelines however the pandemic forced all industries to create makeshift remote working provisions. Today in an always connected work environment, the workplace has become truly digital, employees are communicating and collaborating in unprecedented ways. By integrating the technologies that employees use the digital workplace breaks down communication barriers, positioning you to transform the employee experience by fostering efficiency, innovation and growth. The key to success lies in the effective implementation of a technology strategies that are truly capable of driving a cultural change.

While ‘hybrid’ is key to understanding the more flexible future of work, it encompasses many possible systems. We’re reinventing the future of work every day and it’s time to be more intentional about it – Returning to the workplace differently.

KEY INSIGHTS:

• How to get employees to collaborate, communicate, transact and accomplish work more effectively & efficiently
• Importance to have employees embrace technology to thrive
• Identifying tools that are changing the world of remote working

Ling Lu
Regional Product Marketing Manager, Asia Pacific
Jabra

Tarun Sharma
Lead Business Development -Smart Office Solutions
Lenovo India

Alysha Sidhartha
Partner Account Manager Teams Rooms, India
Microsoft Corporation

Ashwani Mishra
Moderator

“The first step in exceeding your customer’s expectations is to know those expectations.” – Roy H. Williams

The expectations of today’s customers are very high, owing to the digital disruption that has happened throughout this pandemic. With several online mediums and channels coming into being, customers have adapted to this digital revolution and like to access everything from their devices with a few simple taps on the screen.

Digitalization has made it possible to share a wide range of resources and to work beyond the confines of small groups and personal connections. This two-fold digital sharing revolution has resulted in remarkable efficiency in organising resource availability. Technologies enable people to easily share rent and replace underutilized assets. This has considerably helped in easing the strain on the resources of this planet.

Digitalization and the growing need for sharing economy is a boon to the industry, which appears to have a promising future. It is time for us to embrace this change and consider what lies ahead.

According to market research firm IDC, by 2023 the global economy will reach digital supremacy — the point at which products and services provided by digitally transformed enterprises will account for more than half of total global GDP.

The sharing economy or we say gig economies relies on an economic construct that links excess capacity with real-time demand. It connects consumers to providers via online ecosystems or platforms. The most prominent examples of this model are vehicle-for-hire provider Uber, zoom cars, food delivery platforms like Zomato, Swiggy and Airbnb, the home-sharing platform that has disrupted the accommodation industry.

It has also led companies to transform from business-to-customer models to customer-to-customer models. With customers being the foundation of every business, it has become imperative for all companies to follow the customer-first approach and offer them what they want. This is where the new tools and technologies come into play.

The services and features offered by these companies will most likely develop as sharing economy leaders grow and new participants emerge. There is increasing use of AI these days to anticipate the behaviour of users based on a history of services availed by them. This allows companies to deliver more personalised services. Similarly, the emergence of several other technologies has boosted this industry.

It has become critical for businesses to develop solutions that make customers’ journeys exciting and ensure satisfaction among them. Of course, the notion of sharing and trading isn’t new, but advances in technology have removed obstacles and created conditions that allow the sharing economy to thrive even during these challenging times. However, firms must figure out which tools and technologies are ideal for catering to shared economy consumers in order to stay ahead of the curve. The Economic Times Intelligent Customer Engagement Toolbox Webinar with the theme: Digital Sharing Economies: Advancing the value to customers, aims to answer this very question. The webinar will showcase a roadmap of how companies can identify their digital needs and select the right tool or technology stack for better customer response.

Dhruv Vats
India Sales Lead
MoEnagage

Vinit Jain
CTO and Co-Founder
Cityfurnish

Deepak Miglani
CTO
Rentickle India

Vakul Agarwal
Senior Director – Product
Grofers

Priyang Agarwal
Director – Marketing, Partnerships & Growth
Tata 1Mg

Aniket Bajpai
Co-founder and Head of Growth
Limechat

Somick Goswami
Partner and Leader, Transformation
PwC
Moderator

Overview

“By failing to prepare, you are preparing to fail.” ― Benjamin Franklin, Founding Father of the United States, had once said.

His words probably make more sense to all businesses and business leaders today, especially because of the volatile, uncertain and ambiguous circumstances that humankind is experiencing and is changing the way we think and live forever.

Strategic planning and execution are critical to a company’s success as they help in improving the overall results, generating more revenue, anticipating market trends, and meeting the ever-changing needs of customers.

There is enough evidence that most companies have been planning or implementing modules to harness data to generate more insights from different sections of the business driven by growth opportunities, followed by increased competitive pressure and new regulatory standards.

Companies such as Uber, Netflix and Apple have showed us how dynamic business models combined with digital offerings have let them stay ahead of the rivals.

But what do you do as a business or a leader when you are faced with evolving challenges?

The old slow-changing modules might not just be enough. Speed combined with the next wave of frontier and digital technologies has to be integrated with your business model and processes to ensure that you can plummet to the top in your sector not just taking over the market but the customer’s mindshare. In simple terms – organisations and businesses have to undertake the journey of unifying business processes across the entire organisation while allowing themselves to accelerate business value by breaking down information silos and eliminating inefficiencies.

Join us at The Economic Times & NTT Data presents TRANSFORM 2021 – Experience the new wave of digital to arrive at a one-stop destination for understanding the importance of business intelligence and solving all the challenges pertaining to unifying business processes for future resilience. The one-day virtual summit will showcase how new technologies combined with business intelligence and data analytics can transform businesses and industry sectors.

Why attend?

In a world of flux, chaos and information overdose, the Economic Times TRANSFORM 2021 Summit is an effort to filter noise and guide you to a platform that will discuss the absolute cutting edge in AI and IoT. The discussions will not just stop there but will look at providing a roadmap or a guide of sorts to take your company through its new digital journey. How much to invest? Where to invest? When will you get return? – these are some of the questions that the sessions will try to answer.

If you are looking to glean knowledge and take the next steps in your digital journey in order to survive this black swan event, then this platform is your dream destination. We will not only engage solution providers but also decision makers in firms so that they can bridge the gap between ideas and implementation.

Key Highlights and Statistics:

Since the early 90s, the IT and ITeS services sector in India has been of tremendous importance to its economy eventually growing to account for 7.7% of India’s GDP in 2016. In an attempt to capitalize on this foundation, the current Indian administration announced in February 2018 that the government think-tank, National Institution for Transforming India (NITI) Aayog (Hindi for Policy Commission), will spearhead a national programme on AI focusing on research.

This development comes on the heels of the launch of a Task Force on Artificial Intelligence for India’s Economic Transformation by the Commerce and Industry Department of the Government of India in 2017.

According to an Accenture report, AI has the potential to add US$957 billion, or 15 percent of India’s current gross value in 2035. The combination of the technology, data and talent that make intelligent systems possible has reached critical mass, driving extraordinary growth in AI investment, the report read.

For this, universities, companies and other organisations need to push education to where the demand is. In 2016, India produced 2.6 million students with STEM specalisation.

Also, interestingly, India ranked third among G20 countries in 2016 measured by the number of AI startups, which have increased since 2011 at a compound annual growth rate of 86 percent—higher than the global average. However, the funding is lesser compared to developed countries such as the US and China. India has the opportunity to change this in sync with the Prime Minister’s vision of a self-reliant India.

Digital Transformation- a necessity

1) According to IDC, 40% of all technology spending will go toward digital transformation.

2) Despite pandemic, IDC expects global spending on digital transformation technologies and services to have grown 10% in 2020. (IDC)

3)As of 2019, direct digital transformation investment was expected to grow at a compound annual growth rate (CAGR) of 18% from 2020 to 2023. By 2023, it was expected to approach $7 trillion as companies build on existing strategies and investments, becoming digital-at-scale future enterprises. (IDC)

4) While 52% of companies plan to cut or defer investments because of COVID-19, just 9% will make those cuts in digital transformation. (PwC)

5) Digital transformation is expected to add $100 trillion to the world economy by 2025. Platform-driven interactions are expected to enable approximately two-thirds of the $100 trillion value at stake from digitalization by 2025. (World Economic Forum)

6) The digital transformation market is expected to grow at a CAGR (compound annual growth rate) of 23% from 2019 to $3.3 trillion by 2025. (Research and Markets)

Digital Transformation Benefits

1) Executives say the top benefits of digital transformation are improved operational efficiency (40%), faster time to market (36%) and the ability to meet customer expectations (35%). (PTC) (can be divided into three parts)

2) 56% of CEOs say digital improvements have led to increased revenue. (Gartner)

3) Digitally mature companies are 23% more profitable than their less mature peers. (MIT)

4) High-tech B2B companies have reported a 10% to 20% cost reduction and revenue growth of 10% to 15% from transforming their customer experience processes. (McKinsey)

5) Employees at companies with less than 100 employees are nearly three times more likely to say their digital transformation was a success than employees at companies with more than 50,000 employees. (Mckinsey) (can omit if the line is too long)

Key Takeaways:

• Hear about the new digital technologies that can transform our business
• Brainstorm and listen to solutions
• Figure out what not to do when trying to digitally transform
• Access to senior professionals from Fortune 500 companies
• Tap primary market with decision makers at the fore
• Automation to the end user
• Dive into bigger customer pool with virtual product pitch & proposal sharing

Who should attend:

Business leaders, founders, entrepreneurs, chief executive officers, chief financial officer, chief operating officer, chief human resources officer, chief technology officer, chief digital officer, chief information officer, chief information security officer, academicians, researchers, scientists, experts, consultants

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“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs.

Digitalization has become the backbone of the BFSI sector and providing optimized services to the customers has become the need of the hour for banking institutions. With customers being the foundation of every business, it has become important for all companies to follow the customer-first approach and offer them what they want.

It has become critical for businesses to develop solutions that make customers’ journeys exciting and ensure their return. From facilitating smooth customer onboarding, to digital lending, sales automation, bill payments, funds transfer, everything can now be done online with a few easy clicks. This has all been possible with the help of new-age technologies such as Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and Cloud.

Contactless banking systems have instilled a sense of trust and independence in consumers, and fast notifications on their transactions have elevated the experience to a higher level. The entire ecosystem of a digital banking experience is now-a-days built around the needs and demands of the consumers. With the penetration of digital devices, the userbase is gradually shifting from in -person transactions to online transactions.

Going beyond basic digital communications like updates and notifications has become critical for the BFSI sector. It’s about time for them to consider embedding themselves into their customers’ lives through customized service messages and contextual product suggestions delivered by web, mobile, and email.

For just about any digital requirement, you can think of, the market is saturated with an increasing number of tools and solutions. But which strategies are best to engage with customers digitally, to better understand his need and response behaviour, and how do you pick them? The Economic Times Intelligent Customer Engagement Toolbox Webinar: Amplify BFSI: Digital customer engagement strategies, aims to answer this very question. The webinar will showcase a roadmap of how companies can identify their digital needs and select the right tool or technology stack for better customer response.

Sanjay Prasad
Head BFSI – India and MEA
MoEngage Inc.

Pravin Sharma
GM IT
Union Bank of India

Manish Madan
SVP/ Head- Digital Customer Service, Claims
Aegon Life Insurance

Satyarth Priyedarshi
Head Of Digital
Tata AIA Life Insurance

Sivakumar Nandipati
Chief Digital Officer
Fedbank Financial Services

Swamy Seetharaman
Lead (Engineering and Data)
CRED

Amit Khanna
Partner – Technology Consulting
PwC India
Moderator