57% of tech-savvy customers say they would leave their financial institution (FI) to get personalized proactive services elsewhere. They’re even willing to share their personal data and pay more to get those services.

NTT DATA surveyed nearly 5,000 consumers and 500 financial services executives in 8 countries to find out what attracts customers to banks and makes them want to stay.

In this webinar, we’ll discuss why more than 93% of the Financial Institutions surveyed agree that offering personalized, proactive services is an opportunity for growth, but only 16% of them are doing it.

You’ll also hear executives from digitally leading financial services institutions talk about the steps they are taking to make one-to-one hyper-personalized financial services a reality.

Key Takeaways:

• Where the opportunity for personalized proactive services is and where Financial Institutions are on the journey
• What an AI-enabled bank of the future will look like
• Why partnering is key to execute hyper-personalized initiatives

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