Author - unwiredcp

The depth and breadth of the COVID-19 pandemic has been unprecedented. Its impact is forcing banks and their corporate customers, both in the Asia, as well as worldwide, to come to terms with a new reality in the workplace. Alongside the shift towards remote working, the uncertainties and market turbulence triggered by the outbreak have demanded a greater focus on realigning current priorities to future roadmaps.

However, the pandemic has not been kind to either the banks or their clients, with growth seeming to be tepid at best. During such times, banks, while working on stabilizing their own operations either by adjusting their workforce or by deploying digital-first services, are witnessing a huge increase in requests from various industries, all seeking to ensure business continuity stabilizes through generating the necessary financing. This has further come at a time when the government has made policy announcements, encouraging banks to provide more credit to SMEs and other large corporations. To be able to service this new reality, banks are revisiting their services to ensure that they provide a future-proofed competitive offering and service.

One such key focal area within the financial ecosystem for banks in India will be primarily in Corporate and business banking. Corporate banking, under the present circumstances, can not only be seen as a key profit centre for banks, but as an area for businesses to engage in multiple financing and risk mitigating strategies during a volatile, uncertain, complex and ambiguous market.

The need for simple, real time and end-to-end corporate banking experience in areas such as lending, cash management, specialized financial solutions like trade and supply chain finance, leasing, factoring, structured finance and capital markets (including commodities and forex) promises to transform the banking segment in India. These activities can act as an antidote for businesses against the devasting socio-economic effect of the virus on them. We are witnessing that coronavirus is pushing organizations to innovate today, for what they would have planned to execute in five years down the line, with digitization seeming to be the underlining strategic attribute designed to rehauling all business functions within corporate banking.

Against this milieu and the familiar words we hear every time we board a civilian aircraft – please put your oxygen mask on before helping others, the question is no longer should banks expand and digitize services, but, rather, how can they deliver a transformation that best prepares themselves and their clients to handle uncertain times and create opportunities from crisis.

B.S. Sivakumar
President & Key Leadership Team Member
Kotak Mahindra Bank

Brijesh Mehra
Head, Corporate, Institutional and Transaction Banking
RBL Bank

J.K. Vishwanath
Head – Corporate Banking
DCB Bank

Luc Hovhannessian
Managing Director, Indian Subcontinent, ASEAN and Australia New Zealand
Finastra

Shri Mahabaleshwara M S
Managing Director & Chief Executive Officer
Karnataka Bank

Tim Tyler
Senior Industry Principal, Corporate Banking
Finastra

Are you confident to deliver the desired Customer Experience? Is there something amiss in your Customer Success journey mapping?

Before drawing any conclusion, let’s introspect—are we considering all kinds of signals by customers in the digital world?

Global events during 2020 have blown up the rulebook. While no one knows what a post-pandemic world will look like, one thing we can say for certain is that this year will force change.

There is no more runway. No more kicking the can down the road. And no more guessing what the cost of continuing the status quo might be.

For brands, this means giving each customer what they want, when they need it—sometimes even before they know they need it—in order to create a great customer experience across every touchpoint, every time..

Consequently, businesses are also facing several challenges like never before, and the most worrisome of these challenges are:

1. To understand which of these changing patterns and trends will endure over time, and
2. To gauge the highly volatile customer expectations and deliver seamless customer experience’ across various touchpoints.

To successfully combat these challenges, knowing your customer well and building the future road map is the way to go ahead. You need to know every detail about your customer, design an experience that wows them and deliver it seamlessly. However, predicting the customer expectations ahead of them and deliver such experience is no small feat.

You have one chance to help each customer maximize their basket size and move towards their lifetime value or help retain them as a customer by providing them great customer service in a timely manner.

None of this is possible without leveraging these signals and deriving intelligence from these signals. This is Customer Intelligence. If you are looking to transform your business, this is the core ingredient to your success

Join ET Unwired’s session on CX, powered by Oracle, to understand how to interpret those signals and take action to make the most of the customer experience? Discover how to help brands build and manage lasting customer relationships by acting in every moment that matters, from customer acquisition to retention—and everything in between.

Key Takeaways:

• Global trends post pandemic CX trends
• How to win Customer loyalty
• Knowing your customer well
• Leveraging technology for personalization
• Customer relationship post-sale

Harshit Desai
Head -Customer Experience, Alliances & Automation
Aditya Birla Finance Ltd

Jitendra Mishra
VP (Group-CIO)
Alembic Pharmaceuticals

Madhukar Uniyal
Head- Solutions Consulting
Oracle Marketing Cloud India

Ramesh Lakshminarayanan
Chief Information Officer
CRISIL Limited

Mangal D Karnad
Co-founder
FableSquare Business Services

Venkata Mellacheruvu
Solution Engineer – Director
Oracle

Organizations today have become more data driven as they embark on digital transformations to accelerate time to value, reduce costs, improve efficiency, and deliver trusted insights. The popularity of data lakes has given organizations the needed foundation to discover breakthrough insights.

80% of business leaders view AI as a strategic priority while only 19% of execs strongly believe their teams understand the data required for AI.*

But do you have the right platform to accelerate your journey to AI?

IBM Cloud Pak® for Data is purposely built to deliver significant cost savings while laying the foundation for a modern data architecture for successful AI. It is a fully-integrated data and AI platform that modernizes how businesses collect, organize and analyze data to infuse AI throughout their organizations.

Cloud native by design, the platform unifies market-leading services spanning the entire analytics lifecycle. From data management, DataOps, governance, business analytics and automated AI, IBM Cloud Pak for Data helps eliminate the need for costly, and often competing, point solutions while providing the information architecture you need to implement AI successfully.

Join an exciting ET unwired Session powered by IBM to learn how to:

• Minimize infrastructure and maintenance costs with a modern cloud native architecture
• Make your data ready for AI which will drive better outcomes, higher value work, and automated experiences

* MIT Sloan Management Review (link resides outside IBM)

Laura Wynter
Manager and Research Scientist
IBM Research

Kitman Cheung
CTO – Data and AI
IBM Asia Pacific

It’s been a long journey for BFSI Inc to understand and address their technological requirements in the past few years, however this Covid pandemic has given them new dimensions of complexities and learnings. The world is in the process of Unlocking and they are huge responsibility on Businesses to take us back to the Normal. This has put a huge pressure on BFSI sector which is the backbone of all the economies globally irrespective of their size. Considering the same challenges of BFSI sector is far more than any other sector.

BFSI vertical has an advantage of being more technologically advanced considering they have been spending a lot in the last few years on their IT requirements. During the lockdown period some of the major sectors like Manufacturing, have gone to total shutdown, at the same time BFSI kept on running with limited resources. This is one of those sectors where customer is actively involved in the day to day operations, hence the responsibility is utmost in managing customer data in the faster and secured cloud environment.

BFSI Sector has the most confidential data of customers than any other sector and at the same time it is accessed by the customers on day to day basis. They are already looking towards evolving Hybrid cloud environments to store and manage their data considering it gives them more flexibility. As most of the BFSI organizations have moved or planning to move to cloud the other important aspect is secured data management solutions. With the ransomware & cyber attackers are more active than before, a reliable and secured data management solution is need of the hour.

With more reliability on digital platforms the cyber-attacks will continue to increase in volume and sophistication for BFSI sector. As the data will continue to increase exponentially across the cloud and on-prem platforms, the risk profile will continue to be a huge challenge for BFSI Sector to control.

Join an exclusive edition of ET Unwired to learn how we can Unlock BFSI Inc using better Hybrid/ Multi Cloud & Data Management Strategies. This session will help in –

• Increased performance in Hybrid Technology with better Scalability & Agility
• Locating the sensitive data and manage it with utmost priority
• Protect your Data better and ready to recover in moment’s notice

Atul Kumar
General Manager (IT) & CIO
Canara Bank

Huzefa Motiwala
Senior Director – Sales Engineering
Commvault India and SAARC

Mrutyunjay Mahapatra
Former MD & CEO
Syndicate Bank

Pradeep Seshadri
Commercial Business, Pre-sales Head
Commvault India and SAARC

Prasanna Lohar
Head – Digital Innovation
DCB Bank

Saurabh Tiwari
CTO, Policybazaar
CEO, Zphin