Skilling Trends and Planning for the future in ITeS

OVERVIEW

India is said to be the land of innovative entrepreneurs and now one of the biggest IT centers of the modern world. In the face of global economic disruption, the Indian IT/ITeS industry has shown remarkable resilience. As one of the biggest IT capitals in the world, India has built a reputation for driving business innovation through IT-enabled services including customer relationship management, business process outsourcing, database updation and software development.

NEED OF THE HOUR

In the increasingly competitive global market, digital skill development is a key business priority for India’s information technology (IT) and IT-enabled services (IT-ITeS). A recent KPMG survey corroborates this with nearly 72% of respondents stating that reskilling is one of the most important paths to shaping the workforce.
Source: National Skill Development Corporation

SKILLING TRENDS

  • Organizations are increasingly focusing on developing skills like agility and flexibility among employees, as they re-imagine business models and work patterns to maintain continuity.
  • According to our recent survey of the ITeS sector, the most important skills according to talent leaders are:
    • Communication & presentation skills
    • Innovation and creativity
    • Commercial acumen and structuring solutions
  • Continued training sessions for mid-level and leadership professionals in the ITeS segment has resulted in better productivity, growth, and return on investments
  • Hiring skilled employees and upskilling is highly conducive for organizational growth
  • An increased focus on hands-on training along with behavioral, cognitive, and social skills development has been proven to drive organizational excellence

CORE COMPETENCIES REQUIRED IN ITeS SECTOR

Technical Capability

Social & Communication Skills

Analytical Skill

Problem-Solving

Innovative Thinking

Resilience

Organizations today are prioritizing digital skilling as a key part of their overall business strategy. The Economic Times-Harappa Transformation Series is a step towards highlighting these skills and will discuss – Skilling Trends and Planning for the future in ITeS. The webinar will be conducted on 4th June and will be enriched by noted HR leaders from the ITeS industry, to showcase a roadmap for how companies can identify and enable necessary workplace skills.

KEY DISCUSSION POINTS

  • Building composite skills – technical, analytical, professional and domain knowledge
  • Creating a learning ecosystem – collaborating with trainers, academia, enterprises, and the government for upskilling
  • Building long term relationships with skills like communication, crisis management
  • Behavioral training for self-development, managerial development and leadership development.
  • The most in-demand skills for 2021

Speakers

Anupal Banerjee
Chief Human Resources Officer
Tata Technologies

Balaji Viswanathan
Managing Director & CEO
Expleo Solutions Limited

Harshvendra Soin
Global Chief People Officer and Head Marketing
Tech Mahindra

Lakshmanan M.
Chief Human Resources Officer
L&T Technology Services Limited

Pramath Raj Sinha
Founder & Chairman
Harappa

Santosh T K
Human Resources Director
Dell Technologies

Saransh Agrawal
AVP
Cognizant

Agenda

14:45 – 15:00

 Registration

15:00 – 15:05

 Opening Remarks by Dimpal Bajwa, Assistant Editor, ET Edge

15:05 – 15:20

 Keynote Address by Pramath Raj Sinha, Founder & Chairman, Harappa 

15.20 – 16.20

Panel Discussion

The panel will capture unique insights and perspectives around behavioural skilling trends in the ITeS segment that are imperative for stimulating growth.

Discussion Points:

  • Prevailing skill gaps in the industry
  • Understanding challenges
  • Social, cognitive and behavioural skills required for organizational excellence
  • Reskilling the workforce

Moderator: Pramath Raj Sinha, Founder & Chairman, Harappa

Speakers:

  • Saransh Agrawal, AVP, Cognizant
  • Lakshmanan M., Chief Human Resources Officer, L&T Technology Services Limited
  • Santosh T K, Human Resources Director, Dell Technologies
  • Harshvendra Soin, Global Chief People Officer and Head Marketing at Tech Mahindra
  • Anupal Banerjee, Chief Human Resources Officer, Tata Technologies
  • Balaji Viswanathan, Managing Director & CEO, Expleo Solutions Limited

16:25 – 16.30

 Closing Remarks by Dimpal Bajwa, Assistant Editor, ET Edge

Register Now

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Anupal Banerjee, Chief Human Resources Officer, Tata Technologies

Anupal Banerjee is the Chief Human Resources Officer and Company Ethics Counsellor at TATA Technologies. He leads the company’s human resources strategy and worldwide HR activities in support of the overall business growth, with particular focus on organizational design and effectiveness, learning and organizational development, technology-led HR processes and most recently, building out a global technical university. Along with the HR function, Anupal also oversees the Global IT and Global Facilities function at Tata Technologies.

Earlier at Viacom18 he was responsible for the following HR functions: Performance Management, Organization Effectiveness, HR Technology, Total Rewards, Talent Acquisition and HR Ops.

He also has held leadership roles at global technology and professional services firms Capgemini, WNS and Infosys.

Anupal also serves on the Board of Governors of IIIT Ranchi and is also a part of the Global Executive Council of Workplace@Facebook, Palo Alto, California.

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Balaji Viswanathan, Managing Director & CEO, Expleo Solutions Limited

Balaji is the Managing Director and CEO of Expleo Solutions Limited.

Balaji comes with 28 years of professional experience in the financial services and ITES domain of which 16 years have been in the Financial Services Industry and 10 years in the Outsourcing/Offshoring of Financial Services. His last assignment was as Senior Director in charge of Global Delivery for BFSI services at Concentrix.

Balaji also worked HDFC Bank, Mastercard, Yes Bank across Sales, Product Management and Operations, from where he garnered a strong P&L Management and deep understanding of operations and technology.

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Harshvendra Soin, Global Chief People Officer and Head Marketing at Tech Mahindra

Harsh has been associated with Tech Mahindra since 2012. He brings with him a rich experience of more than 26 years in the industry. Before his current role, he was heading the Canada Enterprise Business as Senior Vice President and Country Head at Tech Mahindra (Canada). He was also the Global Leadership Acquisition & Development, and Head – Business HR for APAC & IMEA (Telecom & Enterprise) for Tech Mahindra. Before joining Tech Mahindra, Harshvendra was the Chief People Officer at Fortis Healthcare Limited, looking after all areas of Human Resources.

He has been a recipient of many prestigious awards including the HR Leadership Award – Asia Pacific HRM Congress, Ascent – Most Powerful HR Professionals of India Award – World HRD Congress. Other awards include the Talent Magnet Award – Conscious Business Leader Award 2016 by LinkedIn.

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Lakshmanan M., Chief Human Resources Officer, L&T Technology Services Limited

Mr M. Lakshmanan is Chief Human Resources Officer – L&T Technology Services Ltd (LTTS), based out of Mumbai. Mr. Lakshmanan joined the L&T group in January 2013, and previously held the position of Head HR, L&T Defence, before taking over as Chief of HR in LTTS.

He holds a degree in B.Sc. (Mathematics) from Bharathidasan University, Trichy and MSW (PM&IR) from Madras University and has over 25 years of experience in various facets of the Human Resource function with rich experience in Talent Acquisition, Global Talent Management, Compensation & Benefits and managing HR aspects of M&As, Enterprise Process Improvements & Operations. He is a Post Graduate specialized in Personnel Management and Industrial Relations and is a Certified OD practitioner from National Training Laboratory, USA.

Mr Lakshmanan is an active member of NHRDN and was the President of NHRDN, Mumbai Chapter (2017-19) and also General Secretary of NHRDN, Mumbai Chapter (2015-17).

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Pramath Raj Sinha, Founder & Chairman, Harappa

Pramath is a pioneering force in Indian education, and has played crucial roles in establishing ISB and Ashoka University as top-notch higher education institutions in India. He has been instrumental in setting up a wide spectrum of change-based higher education initiatives, including a management program for career-oriented women, an entrepreneurship fellowship for the Himalayan region, and a solution-focused design education for the built environment. He has also been a media entrepreneur, education consultant and management advisor at the 9.9 Group, which he founded, the CEO of the Ananda Bazar Patrika Group, and a Partner at McKinsey & Company. He is currently Founder and Chairman of Harappa Education–a learner-centred institution of the future focused on accelerating the personal growth of their learners, to help them confidently navigate their most crucial career cusps
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Santosh T K, Human Resources Director, Dell Technologies

Santosh is Director – Learning & Development, for Dell Technologies India. He joined Dell in 2004 and since then has been responsible for multiple assignments in Dell. Dell technologies in India covers multiple functions comprising of Enterprise Solutions, Commercial Sales, Marketing, R&D, IT, Global Financial Services, Global Analytics, Manufacturing and the Customer Contact Centers. In his current role he lead the APJ Learning & Development teams spread across India, China , ANZ, Japan & Malaysia supporting a workforce of 40K+ Dell Team Members.

Santosh has rich and varied experience of over 24 years in sectors like Information Technology, Services & Hotels. Prior to joining Dell, he was with the The Taj Group of Hotels for a decade.

Santosh has a Degree in Hotel Management from Mangalore University and has completed his Executive MBA from XLRI Jamshedpur. An avid music listener, his hobbies include non-fiction reading, cooking, candle making, travel and weekend vintage bike riding.

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Saransh Agrawal, AVP, Cognizant

Saransh Agrawal is currently leading skilling and capability development for the Global Delivery units of Cognizant. His team is responsible for skilling strategies aligned to business growth, creating an agile learning ecosystem for ~200,000+ employees to fulfil their role-based & business-aligned continuous development.
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