Abstract: India’s lending market is growing exponentially driven by an expanding middle class, advancements in technology and a surge in non-traditional distribution channels. The competition is rapidly heating up as a surge of digital-only lenders, fintech firms, and non-banking financial companies vie for the borrower’s attention. The borrower, in turn, demands no less than a seamless lending experience. In this roundtable, we bring together industry leaders to discuss current trends, challenges and future of lending in India. And we explore how lenders can deliver frictionless borrower experiences at scale with Automation, Data and AI. Key Discussion Points:

1. Changing borrower landscape: How have borrower expectations changed? What does the new age borrower expect from lenders
2. Evolution of Lending:

• In an increasingly digital world, how do lenders remain customer centric and how are they changing to meet these expectations?
• How is the regulatory landscape changing? What challenges and opportunities does it create for lenders?

3. Role of Technology:

• What role will technology play in lending? What can lenders do to unlock the full potential of it?
• How can lenders tap into data for insights – and how can they make it a source of competitive differentiation?

4. Future of lending: What does the “future of lending” look like with the advent of generative AI? What opportunity does gen AI create for lending?
5. Meet Digital Lending for India from Salesforce: Introduction to Digital Lending for India, the latest product launch from Salesforce – tailor-made for India. Discover how you can now deliver frictionless borrower experiences at scale with Automation, Data and AI.

Nitin Shiralkar
Senior Vice President (Head of Product)
Lendingkart

Mr. Jishnu Jairaj
Account Solution Engineer, Financial Services
Salesforce

Sonali Kalyanikar
Regional Vice President – FINS
Salesforce

Satadal Basu
Vice President- Head IT Planning and Development
Aeon Credit India

Paresh Takawale
Partner
Deloitte
Moderator