In today’s rapidly evolving manufacturing landscape, the integration of artificial intelligence (AI) technologies has become increasingly prevalent, offering significant potential to revolutionize various aspects of the industry. This roundtable discussion aims to explore the role of AI in service for manufacturing, focusing on its impact on operations, efficiency, and overall service delivery.

Key Discussion Points:

1. Optimizing Operations: How can AI-powered service solutions enhance manufacturing
operations, streamline processes, and improve productivity? Participants can share experiences
and insights into specific AI applications, such as predictive maintenance, demand forecasting,
and supply chain optimization.
2. Enhancing Customer Experience: In what ways can AI-driven service offerings contribute to
a better customer experience in manufacturing? Discuss the potential of AI-enabled predictive
analytics, personalized recommendations, and proactive support in meeting customer
expectations and fostering long-term relationships.
3. Challenges and Opportunities: What are the key challenges faced in implementing AI
solutions for manufacturing service, such as data quality, integration complexities, and workforce
readiness? Participants can also explore the opportunities presented by AI in driving innovation,
cost savings, and competitive advantage.
4. Ethical and Regulatory Considerations: As AI becomes more pervasive in manufacturing
service, what are the ethical implications and regulatory considerations that need to be
addressed? Discuss topics such as data privacy, algorithmic bias, and the responsible use of AI
technologies to ensure trust and transparency.
5. Future Trends and Outlook: What emerging trends and technologies are poised to shape
the future of AI in manufacturing service? From advanced analytics and machine learning to
robotics and autonomous systems, participants can share their perspectives on the trajectory of
AI innovation and its potential impact on the industry

M Sivasubramanian
Sr.Vice President & CDIO
Welspun Corp

Kaushik Majumder
Global IT Head – IT Infrastructure, Digital & Center Of Excellence
hubergroup

Rajkumar Ravuri
Senior Director, Industry Advisor Manufacturing & Auto
Salesforce India

Atul Govil
Chief Transformation Officer, Head (Technology)
India Glycols Limited

Sougata Chakraborty
Director, Salesforce Practice
PricewaterhouseCoopers
Moderator