The year 2020 saw banks adopting radical digitalization in response to the pandemic. According to a recent survey by Financial Brand, 51% of the banking institutions stated improving customer experience as a priority in their digital banking endeavors. This implies that banks will remain skewed to offering consistent performance, enhanced security, and ever-improving customer experience as a part of their CX strategy.

Moreover, with more and more customers turning to mobile for their needs, rising customer expectations and a stream of use cases that render even the newest digital banking experiences obsolete will remain a perpetual challenge for banks. On top of this, internal infrastructure barriers, prolonged loan disbursals, skill ineptness, and an existing portfolio of NPAs, have further led the banks to a conundrum. With an extensive and intricate cluster of new-age use-cases that technologies like AI, IoT, deep learning, data analytics offer in finance, banks can lay grounds for customer-driven banking ready for a face-off with the FinTech heavyweights.

We would like to invite you for a 45-minute panel discussion featuring eminent technology leaders from the banking industry to derive perceptive insights on how banks can transform the digital experience for their customers.

Brief Agenda:

• Key DX Challenges faced by banks in the post-COVID world and how are they adapting
• Changes in the Digital customer journey due to the pandemic
• Key technologies that will play a role in shaping the future of Digital Customer Experience
• Role of AI and Data Analytics in driving intelligent and personalized customer experiences
• DX Battleground – Do fintechs have an edge over banks or are they strategic partners?