Overview

Today technology has made us reliable, efficient & productive. With the use of digital assistant, we can send text, play music, order food, check whether, open apps etc. which saves a lot of time for us. Now imagine if we can have a digital assistant at our workplaces to help us save valuable time, which can be devoted towards our customers, clients, teams etc. Digital assistant at work—enables end-to-end process automation. With this, repetitive task can be accomplished using chatbots, which will decrease operational costs while increasing agility, reducing errors. This will also help in providing mechanisms to support a business and increase its profitability by reducing turnaround time and increasing efficiency.

Gartner predicts that by 2021, 25% of digital workers will use a virtual assistant daily, a figure that’s up from less than 2% in 2019. Virtual assistants are going to be the

Chatbots & AI are at the fore front of the process automation to increase customer experience and retention. They can be implemented across different verticals of an organization. The Economic Times presents “Efficient work environment with process automation” is an effort to understand, hear and gather insights from the first executives of companies on how they are making their organizations future ready.