ET Unwired: Reimagining Business | Webinars, Masterclass & WorkshopET Unwired: Reimagining Business | Webinars, Masterclass & Workshop
  • About Us
  • Prive
  • Webinars
    • Upcoming Webinars
    • Past UnWired Sessions
  • Masterclass
  • Roundtables
  • Contact

Delivering a Better CX with Customer Journey Mapping and Analytics

unwiredcp2020-11-13T13:39:24+00:00

Delivering a Better CX with Customer Journey Mapping and Analytics
Your customers are comparing you with the best customer experience they’ve ever had—every time. As consumers, they want brands to consistently treat them as if they know them and are aware of their likes and dislikes, regardless of the time, place, or the setting.

On the other hand, brands are challenged to deliver that very experience as CX leaders need to navigate the challenges of ever-changing consumer expectations in a hyper competitive world.
However, a look at history reveals that CX leaders power their customers with uber experience that differentiates them from others. If you want to win your customers and want them to fall in love with you—then you need to consider customer journey mapping right now!

Mapping your customer journey well and zeroing in on the right customer experience strategy would make you a leader. A Harvard Business Review Analytic Services study connotes, a CX leader is always ahead of times with his strategies right on place. Whether budget, systems, skills or process, a CX leader has his vision clear when it comes to CX roadmap.

At the same time, lack of execution and effectiveness in the CX journey can make one a laggard.

Join an ET Unwired Session, Delivering a Better CX with Customer Journey Mapping and Analytics, Powered by Zendesk, and get to hear from industry veterans in customer experience as they share their best practices and insights on what enables a good CX strategy.

Key Takeaways:

  • Visualize cross-channel customer journeys and understand precisely how customers interact with your sites, apps, voice assistants…
  • Measure what matters the most and make digital experiences great
  • Use of analytics in CX

Agenda:

  • Welcome Address by ET Edge
  • Opening Keynote (Zendesk)
  • Panel Discussion (Delivering a Better CX with Customer Journey Mapping and Analytics)
  • Closing Keynote

Register Now


Related Posts

Are you Cloud Ready? Data Agility Solved

Today’s cloud providers do an amazing job in helping organizational data and workloads to stay persistent and usable. However,... read more

Leading the Way with AI-Driven Enterprise

The Covid-19 pandemic has reshaped various industries. Healthcare, education, or the likes, these sectors have undergone immense transformation. In... read more

Reimagining Retail: Delivering connected customer experience through unified commerce

Overview It is no secret that the Indian population had taken to online retail in a big way and the... read more

Why do I need to backup Office 365? Are u protected without it?

Organizations needs to ensure that their data is protected and ready when you need it—that it’s recoverable, searchable and... read more

Collaboration Series: Future Ready Enterprises in the Digital-First World

The digital workplace will never be same again. As the global economies are recovering from the pandemic, evolving beyond... read more

Transform IT Operations with AIOps to achieve operational excellence

Overview Today, most organizations are transitioning from a traditional infrastructure of separate, static physical systems to a dynamic mix of... read more

Helping Customers Lead with Data

Connectivity is everywhere. Analytics are intelligent. Data growth is exploding at exponential levels, coming from new sources in entirely... read more

Ensure Business Continuity with AWS

With businesses looking to build long-term resiliency against future shocks such as the economic downturn due to the Covid-19... read more

Future of Finance: Enabled By Cloud & Analytics

As the world grapples with the unprecedented effects of the pandemic, there has been renewed focus on fundamentally reshaping... read more

Analysis of the Union Budget 2021

Overview The Government of India has been quick to react with targeted measures to arrest the fall of India’s GDP... read more

Contact Us

  • Address:: 1st floor, Vakratunda Corporate Park, Vishweshwar Nagar, CTS No 256, Off Aarey Road, Next to Udipi Vihar, Goregaon East - 400063
  • Email:: etunwired@et-edge.com

Recent Webinar

3 Ways Data Management Drives AI Initiatives

IDC is expecting data to grow 61% yearly to reach 175 zettabytes worldwide in 2025. While many organizations recognize... read more

Critical Workloads can now move to Public Cloud

Are you afraid of putting your Critical Workload on Public Cloud? Not Anymore! While most enterprises focused initially on migrating... read more

Amplify Business Resilience with Automation & AI

Enterprises are progressively embracing AI and automation to reinvent their business models and explore new growth opportunities. Forward-looking enterprises... read more

© Copyright 2020. All Rights Reserved. An ET Edge initiative. Refund Policy | Privacy Policy | Terms of Use | FAQs
  • About Us
  • Prive
  • Webinars
    • Upcoming Webinars
    • Past UnWired Sessions
  • Masterclass
  • Roundtables
  • Contact

Contact Us

  • Address:: 1st floor, Vakratunda Corporate Park, Vishweshwar Nagar, CTS No 256, Off Aarey Road, Next to Udipi Vihar, Goregaon East - 400063
  • Email:: etunwired@et-edge.com

Recent Webinar

3 Ways Data Management Drives AI Initiatives

IDC is expecting data to grow 61% yearly to reach 175 zettabytes worldwide in 2025. While many organizations recognize... read more

Critical Workloads can now move to Public Cloud

Are you afraid of putting your Critical Workload on Public Cloud? Not Anymore! While most enterprises focused initially on migrating... read more

Amplify Business Resilience with Automation & AI

Enterprises are progressively embracing AI and automation to reinvent their business models and explore new growth opportunities. Forward-looking enterprises... read more