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The Economic Times Workforce of the Future

unwiredcp2021-03-18T06:25:44+00:00

Manage a Distributed Workforce in the Current Times

The pandemic has brought forward a complete shift in the workplace strategy with remote working coming out as a new norm. Before the COVID-19 outbreak, less than 50% of companies had a remote work program. Banks, regulated industries, and many financial services companies did not encourage remote working, now almost all of them have rushed to build remote work strategies.

This has brought forward a new challenge for the leaders and organizations about “Managing A Distributed Workforce” from a Well Being, Productivity and Business continuity standpoint. A key component of the current technology workstack is an operations management platform that gives the leaders a real time visibility into their widespread operations so they can make quick decisions, ensure employee & customer success and run a predictable & compliant operation.

This webinar will focus on many facets on how organisations can manage distributed workforce in current times. Operations & Transformation leaders would share their experience; and offer insights and guidance to peers on key steps that an organisation can take to quickly identify opportunities that will accelerate engagement and productivity of your workforce in today’s environment.


Speakers

Altaf Patel
Director – Business Transformation
Tesco Business Services

Altaf leads Transformation and Capabilities for Tesco Business Services covering Due Diligence & Transition, Transformation & Automation, Continuous Improvement and Margin Discovery across all our hubs.
Altaf joined Tesco in December 2017. In his earlier assignment, Altaf worked at British Telecom (BT) for 12 years where he led business improvement, product management, customer experience and transformation. He was responsible for delivering transformation at BT’s Global Business Services. Before that he worked with General Electric (Aviation) as a design engineer for over 3 years.
Altaf is a B.Tech in Aerospace Engineering from Indian Institute of Technology, Kharagpur and MBA in Finance from HEC School of Management, Paris.
Close

Ashish Syngal
Vice President- Customer Success
ProHance

Over 20 years of professional experience in key roles and successfully leading teams in the areas of Re-engineering, Process Innovation, Migration, Operations and Quality in top tier firms like American Express, Genpact (earlier GE) and Fidelity Investments.

• Operations: Turnaround and Development including P&L Management ($7M cost base – 300 CCP’s) – Mostly in financial services domain especially in Retirement Services (B2C), Mortgage servicing (B2C), B2B collections and Credit Cards operations (B2C).
• Process Re-engineering and change management set up a re-engineering team to improve business metrics. Delivered approx. 5X saves ($3.0M) over and above improving the metrics. Black Belt and Green Belt certified from GE for delivering exceptional results – $2.6M QNI
• Successfully led Process Innovation team to drive digital first ideas delivering significant saves for the firm and also improving the customer experience.
• Business Center Set-up: Successfully set up operations in India and Philippines by enabling legal entity, real estate, infrastructure and business processes. In total set up 2000+ FTEs in India (tier 1 and tier II cities), KL and PHP from major clients / business partners in US, EMEA, Argentina, Aus, HK and SG with varying degree of complexity. Conducted onshore strategic assessments to build a right shoring model and then project managed the migration.

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Harjiv Singh Rekhi
Vice President & Client Partner
ProHance

Harjiv over his experience of 21yrs has worked with organizations like BT, Tech Mahindra, Mphasis and held various leadership positions managing multi geography complex accounts. Having spent time within the BPO and GIC space he has a keen understanding of the changing business dynamics and how important it is to keep evolving the business to be relevant in the market.

Harjiv in his last assignment at BT was an on board Director, was a core part of the leadership team in India and contributed significantly to the India growth story.

In his current engagement Harjiv is the Vice President & Client Partner at Prohance.

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Praveen K
Director Operations
American Express

I am a business leader with 18+ years of management expertise in strategy setting and execution.
I have facilitated the set- up and development of operations for various organizations and have managed large team sizes up to 2000 FTE. I have expertise in outsourcing domain with proficiency in team building, policy and procedure development, problem resolution using innovative and prudent solutions. I have developed and implemented Automation and Thought Process Analytics systems in organizations. A customer focus- driven leader who is able to develop and manage complex relationships and work environments, fueling greater customer satisfaction and fewer conflicts using superior management skills.

I have successfully completed Leadership learning from ISB Hyderabad, with experience in fortune 500 clients in telecom and banking sectors.
I have had 100% track record of making strategic changes and meeting short-term and long-term objectives of the company that I work for.

Instrumental in building the BFS vertical of Quatrro from 30 Employees to 1,000 employees spread across multiple locations.
I have done diverse roles in Technology, Global Projects, Transitions, US based business development and Relationship management.
A strong believer of systemic thinking for building high-performance workforce towards improving organizational excellence and operational efficiency.

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Agenda

16:00 – 16:15

Registration

16:15 – 16:25

Opening Remarks by Times Group

16:25 – 17:20

 Manage a Distributed Workforce in the Current Times

  • Get a real-time view on how your teams are engaged independent of their location
  • Provide leaders with data and analytics, allowing them to manage their distributed teams effectively & ensuring key operations metrics are met
  • Assign and manage work remotely
  • Ensure Operations Governance
  • How to have a predictive, engaged, and efficient remote workforce
  • Effectively manage workload distribution across teams and be fully BCP ready
  • Leverage work-from-home delivery strategy for long term infrastructure savings
  • How ProHance enables organizations to effectively and efficiently set-up work-from-home

Altaf Patel, Director Global Transformation, Tesco India
Praveen K, Head of Operations, American Express
Harjiv Singh Rekhi, Vice President & Client Partner, ProHance


Moderated By - Ashish Syngal, Vice President Customer Success, ProHance

17:20 – 17:30

Q&A

17:30

Close of the Webinar

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  • Email:: etunwired@et-edge.com

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  • About Us
  • Prive
  • Webinars
    • Upcoming Webinars
  • Masterclass
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  • Contact

Contact Us

  • Address:: Lotus Corporate Park, 19th floor – 1902 and 1901, G – Wing, Off Western Express Highway, Geetanjali Railway Colony, Laxmi Nagar, Goregaon (East), Mumbai – 400063
  • Email:: etunwired@et-edge.com

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