When COVID struck this nation, many businesses had to evolve in a short span of time, BFSI is one them. This crisis has significantly impacted financial institutions across the globe, With the customer’s ease of paper-based transactions and the fast shift to WFH, banks need to accelerate their digital initiatives to enhance their top line and deliver uninterrupted services in a safe and secure manner. Robotic process automation (RPA) —the process of automating high-volume and repetitive tasks—can enable banks to simplify data-intensive processes without impacting the quality of their services.

Also, RPA has a huge role to play in order to ensure robust business continuity for financial institutions. Even though there have been some challenges while having this transition, employees are still grappling with the changed expectations, given that they have little training and experience to bank on. Also, safety is one of the factors which needs to be looked at as these financial institutions have large amounts of sensitive data that employees need to access in the course of their work.

In this webinar, we will be discussing about how we can incorporate the right amount of automation in financial institutions which will not impact the productivity of its employees.

Key talk points:

• Introduction to the current state of automation in BFSI – pre COVID vs Now
• Emerging technologies and their potential benefits
• Which processes and functions should be automated?
• RPA to empower workforce and deliver a better customer experience
• Finding the right mix of human vs. ML & RPA for a successful automation program
• How will the role of humans evolve over time?

Monish B Vohra
Executive Vice President & Head Customer Services
SBI Cards & Payments

Sharat Chandra
Emerging Tech Evangelist & Advisor

Sumeet Pathak
Digital Workforce Evangelist – IMEA
Automation Anywhere