Aggregating Intelligent Automation with BFSI for Better Efficiency

When COVID struck this nation, many businesses had to evolve in a short span of time, BFSI is one them. This crisis has significantly impacted financial institutions across the globe, With the customer’s ease of paper-based transactions and the fast shift to WFH, banks need to accelerate their digital initiatives to enhance their top line and deliver uninterrupted services in a safe and secure manner. Robotic process automation (RPA) —the process of automating high-volume and repetitive tasks—can enable banks to simplify data-intensive processes without impacting the quality of their services.

Also, RPA has a huge role to play in order to ensure robust business continuity for financial institutions. Even though there have been some challenges while having this transition, employees are still grappling with the changed expectations, given that they have little training and experience to bank on. Also, safety is one of the factors which needs to be looked at as these financial institutions have large amounts of sensitive data that employees need to access in the course of their work.

In this webinar, we will be discussing about how we can incorporate the right amount of automation in financial institutions which will not impact the productivity of its employees.

Key talk points:

  • Introduction to the current state of automation in BFSI – pre COVID vs Now
  • Emerging technologies and their potential benefits
  • Which processes and functions should be automated?
  • RPA to empower workforce and deliver a better customer experience
  • Finding the right mix of human vs. ML & RPA for a successful automation program
  • How will the role of humans evolve over time?

Speakers

Monish B Vohra
Executive Vice President & Head Customer Services
SBI Cards & Payments

Sharat Chandra
Emerging Tech Evangelist & Advisor

Sumeet Pathak
Digital Workforce Evangelist – IMEA
Automation Anywhere

Agenda

11:30 – 11:35 Registration & welcoming
11:35 – 11:45 Opening address
11:45 – 12:25 Panel Discussion: Aggregating RPA with BFSI for Better Efficiency
12:25 – 12:30 Vote of Thanks
Digital Engagement Evangelist with extensive experience across Banking, Financial Services, Insurance and Telecom.

Currently heading Customer Service for SBI Card, the second largest card issuer in the country; leading Digital Transformation across Customer Experience, Cross/Upsell and Operations;

Was earlier engaged with organisations like HDFC Bank, Vodafone and Metlife India Insurance, in diverse domains.

Wide experience in effectively deploying Bleeding edge technologies in Artificial Intelligence, Machine Learning and Robotics for consistent service delivery and operational excellence;

establishing and managing large scale operations delivering challenging targets with accuracy, speed and economy.

Awarded Gold STEVIE Award for the Customer Service Executive of the Year 2019, by the International Business Awards.
Awarded Golden Bridge Silver Customer Service Outstanding Performance of the Year for 2019 by the SVUS.

Hold a Masters of Business Administration from Faculty of Management Studies, Delhi University and Bachelor of Engineering from the Delhi College of Engineering.

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Sharat Chandra is an emerging tech evangelist, keynote speaker mentor and advisor to multiple startups in blockchain and fintech space. He is recognized as Top 50 Global Thought Leaders on Digital Disruption by Thinkers360 and Top 100 Global Blockchain Leaders by Lattice80.  He is also associated with various policy think tanks and advocacy bodies (Data Security Council of India, and Hyderabad Fintech Forum).
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Sumeet Pathak is an IT professional with in depth experience in Banking and Finance vertical. He has more than 18 years of experience in top tier regional and global banking institutions. An early adopter and now avowed evangelist of Software Automation, Sumeet has been at forefront of Automation strategy and execution in finance industry. Sumeet has built Automation CoE from scratch and led automation for global banks.
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