16th July, 2025 | New Delhi

Closed-Door CXO Roundtable followed by Salesforce Point of View and Networking Dinner

In an era where manufacturing excellence is no longer confined to operational efficiency, the next frontier of smart manufacturing is unfolding at the front office. Customer insights, data-driven strategies, and AI-powered platforms are now critical levers for business growth and competitive advantage. This exclusive roundtable, co-hosted by Salesforce and ET Edge, will convene senior industry leaders to explore how manufacturers are transforming how they engage customers, empower their partners, and redefine innovation.

Through a dynamic and insightful discussion, the session will focus on the convergence of customer data, digital ecosystems, and AI to enable intelligent, responsive, and value-led manufacturing.

Key Discussion Points

1. The New Face of Smart Manufacturing

• Evolving definitions of “smart” through customer engagement
• The front office’s growing role in end-to-end transformation

2. Unlocking Value from Customer & Market Data

• Turning raw data into actionable business and customer insights

3. AI in the Front Office: From Insights to Action

• AI in sales forecasting, service delivery, and partner enablement
• Use cases: AI-led personalization, predictive service models, and automation

4. Enabling Customer-Centric Innovation

• Infusing customer feedback into product/service design
• Impact of D2C, partner ecosystems, and digital platforms

5. Organizational Readiness and Digital Culture

• Bridging manufacturing and front-office teams for agility
• Leadership, skills, and tools needed for transformation

6. Future Outlook

• The role of AI, digital experience, and customer-centricity in shaping the future of manufacturing

Event Objective

• Foster peer-to-peer dialogue among top manufacturing CXOs on the evolving role of data, AI, and customer experience
• Highlight Salesforce’s perspective and capabilities in empowering smart, customer-led manufacturing
• Build strategic engagement with decision-makers driving digital transformation and innovation

Target Audience

• MD & CEO
• CIO
• CTO
• Chief Digital Officer (CDO)
• Chief Customer Officer (CCO)
• Chief Innovation Officer
• VP – IT
• VP – Data Analytics
• VP – Customer Service
• Head of Innovation
• Digital Transformation Head