Agentic AI in Action: Transforming GCCs into Autonomous Value Engines
India’s GCCs are quickly moving beyond their traditional roles as support centers to become real drivers of innovation and growth. With AI taking center stage, the next big step is learning how to make it work in everyday operations – not just in pilot projects or dashboards. Many GCCs are now exploring how agentic AI can help them automate smarter, make faster decisions, and create business value more independently.
This roundtable Powered by Xebia and Microsoft will bring together senior GCC leaders to discuss how organizations can put AI into action, build the right systems and governance, and prepare for an AI-first future.
Key Themes of Discussion:
- From Insights to Impact: Using AI to make faster, smarter business decisions
- Safe and Scalable AI: Building responsible, well-governed AI systems inside GCCs
- Next-Gen GCCs: Creating tech-driven centers that deliver innovation, not just operations
Who should attend:
- Executive Director – AI/Data Strategy, AI
- Technology Leaders
- Managing director – India
- VP – IT/IT Strategy, AI Leadership, Digital
- Transformation Leader
Agenda
| Time | Agenda |
|---|---|
| 5:30 PM | Welcome and Networking |
| 6:25 PM | Opening Remarks by Moderator & Xebia |
| 6:30 PM |
From Insight to Action: Building Autonomous Value Engines A closed-door discussion on leveraging agentic AI to transform processes, enhance decision-making, and create enterprise-wide value while ensuring trust, governance, and accountability. |
| 7:20 PM | Leader Perspectives and Session Highlights / Xebia Presentation |
| 7:30 PM | Closing Remarks by Moderator & Xebia Followed by Networking Dinner |
Speakers

Ajay Shrivastava
COO & Country Head – Ocrolus

Neeraj Choudhury
Global VP – Head of Process Excellence; Enterprise Transformation & Digital Enablement – IGT Solutions

Mussarat Hussain
Head – HR – Suzuki R&D Center India

Kirit Hindocha
CNS GBC Pre-sales GCC Leader – Nokia Solutions & Networks India Private Limited

Ashutosh Mayank
Head – Digital and Innovation – HDFC Capital Advisors Limited

Sakthivasan AT
Lead – Supply Chain Analytics Hub, Zone AOA – Nestlé Business Services

Nandita Sabharwal
Global Head – Business Transformation & Digitization – Ericsson

Sumit Puri
CEO – Prana Wellness

Sudhir Dasamantharao
Chief Operating Officer – FourthSquare

Sonesh Bahl
Director – Alvarez & Marsal

Neerav Jain
Director, Business Value Excellence – Carelon Global Solutions

Anshuman Singhdeo
Head – Global Delivery Services – Landis+Gyr

Puneet Gangwani
Director Strategic Initiatives – OakNorth

Neeraj Goyal
Managing Director – NAB Innovation Centre India

Faisal Masood Khan
Head of Operations Transformation – Sun Life
