Another top strategy is adoption of emerging technologies such as Internet of Things (IoT), Artificial Intelligence (AI) and Machine Learning (ML). However, along with technological advancements, GCCs must ensure best cyber security to protect their business from risk.


Like many sectors, GCCs have also adopted a virtual working environment to avoid disruption of work because of the COVID-19 crisis. Virtualization not only improves performance and workloads but also results in low infrastructure costs and maintenance.


GCCs have been continuously contributing towards talent building by investing in leadership development in order to deal with fast paced organizations. It has become imperative for them to empower people with better career opportunities.


The culture of innovation is highly encouraged at GCCs. They have started working closely with both Indian and global start-ups to get their hands on innovative products and to gain knowledge of global market trends to speed up their evolutionary journey