The Economic Times E-Comm Summit 2020

It is no longer too soon to say that the COVID-19 global pandemic will likely be one of the defining events of 2020, and that it will have implications that last well into the decade. The situation is rapidly changing. The amount of people deemed safe to gather in a single place has dwindled from thousands, to hundreds, to ten.

Mobile Shopping is growing

Technologies like AI & IOT for platform upgradations

Omni channel marketing

Why are we doing this summit?

E-commerce industry has seen a major jump in operations in past couple of months. But this growth in e-commerce has not been without challenges.

To Identify Roadblocks

Given the way in which commercial activities are intertwined and supply chains operate.

Technology for Survival & Growth

Technology being one of the biggest drivers for e-commerce growth in last couple of years and can help companies build solutions.

Cutting Through Policy-Paralysis

The central government has also tried to help the sector with different sops. However, the pandemic has also caused policy paralysis.

Ideation and Implementation

Efficiency, productivity & customer experience, is trying to gather the entire e-commerce value chain for indispensable discussion to connect and shape the future.

Vagaries in consumer behavior & E-Commerce 2020

One of the responses we have seen to how people are approaching this period of isolation and uncertainty is in huge overnight changes to their shopping behaviors. From bulk-buying to online shopping, people are changing what they’re buying, when, and how.

Statistics Corner

1.23 Billion

transactions worth Rs 2.41 lakh crore in UPI recorded by the National Payments Corp of India (NPCI) until June 28 – the most value recorded by the channel in a month, Reserve Bank of India (RBI) data shows.


of consumers in India will prefer carrying out payments through the digital medium in the next six to nine months a report by Capgemini Research Institute showed.


spike in digital traffic were experienced by Indian retailers during the first few months of the pandemic, a salesforce global shopping index showed when comparing the first quarter of 2019 with 2020.

Rs 7 Trillion

that is the value that the e-commerce market in India is set to grow at a compound annual growth rate (CAGR) of 19.6% between 2019 and 2023 post the pandemic.