600+

Delegates​

35+

Speakers​​

5+

Parallel Round Table Sessions ​​​

The Economic Times Virtual CX Summit

"The Customer Experience is the Next Competitive Battleground" - Jerry Gregoire, Reputed CIO
The pandemic has brought many positive changes, and one of them is accelerated digital transformation. Many customers who strongly believed in traditional or offline buying, shifted to the online space. Businesses had to respond to this change by swiftly pivoting their marketing strategies to focus on digital channels. Read More.

Omnichannel customer experience

Better CRM systems in place to record all customer data at one place for ease of access.

Chatbots for customer service

In many industries, chatbots are already in use and are supporting customers. The great influx of artificial intelligence has created many doors for business.

Using digital for better coordination

pandemic has paved the way for virtual meetings & events. It has closed the coordination gap in businesses.

ABOUT THE SUMMIT

2nd edition of The Economic Times CX Summit 2021 is designed to bring customer experience & service leaders together on a virtual platform to discuss current trends in delivering customer experience in a pandemic, developing CX strategies for better customer centricity in Organisations, Digital transformation, and data analytics, digitizing contact centers, omnichannel customer services, employee engagement, and lastly humanizing customer experience.

WANT TO KNOW MORE ABOUT THE SUMMIT?