Parallel Round Table Sessions
The Economic Times Virtual CX Summit
"The Customer Experience is the Next Competitive Battleground" - Jerry Gregoire, Reputed CIO
The pandemic has brought many positive changes, and one of them is accelerated digital transformation. Many customers who strongly believed in traditional or offline buying, shifted to the online space. Businesses had to respond to this change by swiftly pivoting their marketing strategies to focus on digital channels. Read More.
ABOUT THE SUMMIT
2nd edition of The Economic Times CX Summit 2021 is designed to bring customer experience & service leaders together on a virtual platform to discuss current trends in delivering customer experience in a pandemic, developing CX strategies for better customer centricity in Organisations, Digital transformation, and data analytics, digitizing contact centers, omnichannel customer services, employee engagement, and lastly humanizing customer experience.