Parallel Round Table Sessions
The Economic Times Virtual CX Summit
Customer Experience can essentially make or break your business. With Customer Experience being on the top of every smart business executive's agenda, there is a growing need to innovate and explore the means to strengthen customer- strategy. It is not just a source of competitive advantage, but it has evolved to be a business imperative.
ABOUT THE SUMMIT
Due to the pandemic, the needs and wants of customers have shifted dramatically in the couple of months, and companies that continue to move forward in the same old ways will struggle for quite some time. Although we don’t know what changes will be permanent, we can already see that customers’ attitudes about the brands they engage with are changing. As a result, your customer experience (CX) strategy will likely need to change as well.