600+

Delegates​

35+

Speakers​​

5+

Parallel Round Table Sessions ​​​

The Economic Times Virtual CX Summit

Customer Experience can essentially make or break your business. With Customer Experience being on the top of every smart business executive's agenda, there is a growing need to innovate and explore the means to strengthen customer- strategy. It is not just a source of competitive advantage, but it has evolved to be a business imperative.

Talk Show

How to Improve the Customer Journey Using Digital, Data & Analytics to Mitigate Risks and Build Brand Loyalty

Power Panel

Measuring CX during a crisis: How to re-imagine contactless customer experience in a touch-free world post-covid

The CEO View of CX

What Customer Experience Professionals Must Do to Be Relevant to the C-Suite

ABOUT THE SUMMIT

Due to the pandemic, the needs and wants of customers have shifted dramatically in the couple of months, and companies that continue to move forward in the same old ways will struggle for quite some time. Although we don’t know what changes will be permanent, we can already see that customers’ attitudes about the brands they engage with are changing. As a result, your customer experience (CX) strategy will likely need to change as well.

WANT TO KNOW MORE ABOUT THE SUMMIT?