WANT TO KNOW MORE ABOUT THE SUMMIT?

About the Summit

The Economic Times BPO Summit 2020 themed on “Technology for better customer service”, is trying to gather the entire BPO industry value chain for indispensable discussion to connect and shape the future.

The programme will feature panels, one-to-one discussions, and keynotes, with disrupters, global brand owners, government, consultants and BPO professionals debating at the platform. ET BPO Summit will witness key stakeholder across organizations to reveal a holistic view of the challenges and enable cross-fertilization of knowledge.

Who should attend?

From top BPO companies, the summit will be attended by CXO’s/ VP/ President/ Directors of

Technology

Information

Operations

Business transformation

HR & Finance

Discussion points

New strategies for business continuity
Artificial intelligence to provide better customer experience
Safety & working – Workforce
RPA for new age call centers
Data security

Why Attend

Discovering the latest trends in BPO industry - solutions and technologies
Learning from industry leaders about the game changing thoughts
Expanding your business portfolio through utilizing networking opportunities
Distinguishing your business in a competitive and dynamic market
A platform to gather an overview of best practices being followed in the industry and to share the same