In recent years, technology has taken center stage, assisting us in effectively navigating through these difficult circumstances. However, the future is still looked upon in anxiety. While we've spent the last few months delving into the technology that has kept the BPO industry afloat, the impact of these technologies and their future effect on the sector will be the focus of this Summit.

According to Gartner, IT spending in India is estimated to reach US$ 93 billion in 2021 (7.3% YoY ) growth and further increase to US$ 98.5 billion in 2022.

The Economic Times BPO Summit 2.0 themed “Towards sustainable transformation and technology of BPOs”, is trying to gather the entire BPO industry value chain for indispensable discussion to connect and shape the future.

The program will feature panels, one-to-one discussions, and keynotes, with disrupters, global brand owners, government, consultants, and BPO professionals debating at the platform. ET BPO Summit will witness key stakeholders across organizations to reveal a holistic view of the challenges and enable cross-fertilization of knowledge.